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- Tasks: Engage with customers, manage queries, and coordinate services in a friendly environment.
- Company: Join Scania, a leader in motor vehicle manufacturing, committed to exceptional service.
- Benefits: Enjoy 25 days holiday, discounts on retail, life insurance, and a competitive pension scheme.
- Why this job: Be part of a supportive culture that values diversity and offers career progression opportunities.
- Qualifications: No specific experience required; just bring your passion for customer service and organisation.
- Other info: Flexible working options available, with comprehensive training provided.
The predicted salary is between 21000 - 30000 £ per year.
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Join to apply for the Customer Service Advisor role at Scania careers
Customer Service Advisor – Lincoln
Working Hours: Rotating Shift Pattern Monday – Friday 07:00 – 15.30 | 09:30 – 18:00, with alternate Saturday 08:00 – 13:00
- In-house training provided to support career progression
- 25 days holiday + public holidays which increases with service
- Discounts on major retail outlets, including groceries
- 4x basic salary life insurance
- Eligibility to receive an annual ‘Company Success Payment’
Customer Service Advisor – Lincoln
Working Hours: Rotating Shift Pattern Monday – Friday 07:00 – 15.30 | 09:30 – 18:00, with alternate Saturday 08:00 – 13:00
Salary From £26,500, Plus An Excellent Benefits Package, Including
- In-house training provided to support career progression
- 25 days holiday + public holidays which increases with service
- Competitive employer pension
- Discounts on major retail outlets, including groceries
- 4x basic salary life insurance
- Eligibility to receive an annual ‘Company Success Payment’
We have an exciting opportunity for a motivated individual to join our team at Lincoln. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first-class service and an organised approach to your work.
Key Responsibilities
- Meet and greet all customers on arrival in a professional and friendly manner.
- Manage day to day administrative tasks confidently and efficiently.
- Use initiative and be comfortable working as an individual.
- Plan, schedule, and coordinate work.
- Create and process job cards, checking for existing work in progress.
- Check account detail, available credit and obtain relevant authorisation.
- Provide timely updates to our customers.
- Agree timescales for unscheduled work and follow through to completion.
If you are interested in this exciting opportunity, please apply today.
Closing date: 06/07/2025
Next Steps
- If you like the sound of this position, please apply today.
- A member of the Scania Recruitment team will contact you to discuss your application.
- If you are successful at that stage, you will be invited to have a conversation with the hiring manager.
We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we’ll be happy to discuss these with you.
Working for Scania is not just about the job. It’s about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.
At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.
We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward. We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.
Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.
Requisition ID: 18404
Number of Openings: 1.0
Part-time / Full-time: Full-time
Permanent / Temporary: Permanent
Country/Region: GB
Location(s):
Lincoln, GB, LN6 3LQ
Required Travel: 0-25%
Workplace: On-site
Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Temporary
Job function
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Job function
Other
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Industries
Motor Vehicle Manufacturing
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Customer Service Advisor employer: Scania careers
Contact Detail:
Scania careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Scania's core values: CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY, and TEAM SPIRIT. During your conversations with the recruitment team or hiring manager, weave these values into your responses to demonstrate that you align with their culture.
✨Tip Number 2
Prepare to discuss your customer service experiences in detail. Think of specific examples where you've successfully managed customer queries or built relationships, as this will showcase your ability to thrive in a role that prioritises customer interaction.
✨Tip Number 3
Research common challenges faced in customer service roles within the automotive industry. Being able to discuss these challenges and how you would address them can set you apart from other candidates and show your proactive approach.
✨Tip Number 4
Practice your communication skills, especially in a professional context. Since you'll be the first point of contact for customers, being articulate and friendly is crucial. Consider mock interviews with friends or family to refine your delivery.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and required skills for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience in customer service. Use bullet points to make it easy to read, and include specific examples of how you've successfully managed customer interactions or administrative tasks.
Write a Compelling Cover Letter: In your cover letter, express your passion for delivering excellent customer service. Mention why you want to work for Scania specifically and how you can contribute to their values such as 'Customer First' and 'Team Spirit'.
Proofread Your Application: Before submitting your application, take the time to proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at Scania careers
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this will demonstrate your commitment to delivering a first-class service.
✨Prepare for Common Scenarios
Anticipate common customer service scenarios that may arise in the role. Think about how you would handle difficult customers or unexpected situations, and be ready to discuss these strategies during the interview.
✨Highlight Your Organisational Skills
Since the role involves managing administrative tasks and coordinating work, be prepared to talk about your organisational skills. Provide examples of how you've successfully managed multiple tasks or projects simultaneously in the past.
✨Research Scania's Values
Familiarise yourself with Scania's core values such as 'Customer First' and 'Team Spirit'. During the interview, align your answers with these values to show that you understand and embody the company's culture.
