At a Glance
- Tasks: Engage with customers, manage schedules, and provide top-notch service.
- Company: Join Scania, a leader in the automotive industry with a supportive culture.
- Benefits: Enjoy 25 days holiday, competitive salary, and discounts on major retailers.
- Other info: Comprehensive training and career progression opportunities await you.
- Why this job: Be the face of customer service and make a real difference every day.
- Qualifications: Passion for customer service and strong organisational skills.
The predicted salary is between 26500 - 26500 £ per year.
Working Hours:
- Week 1 - Monday - Friday 06:00 - 14:30
- Week 2 - Monday - Friday 08:30 - 17:00
- Week 3 - Monday - Friday 11:00 - 18:30 + Saturday 5 hours
Salary from £26,500, plus an excellent benefits package, including:
- In-house training provided to support career progression
- 25 days holiday + public holidays which increases with service
- Competitive employer pension
- Discounts on major retail outlets, including groceries
- 4x basic salary life insurance
- Eligibility to receive an annual 'Company Success Payment'
We have an exciting opportunity for a motivated individual to join our team at Hull. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first-class service and an organised approach to your work.
Key Responsibilities:
- Meet and greet all customers on arrival in a professional and friendly manner.
- Manage day to day administrative tasks confidently and efficiently.
- Use initiative and be comfortable working as an individual.
- Plan, schedule, and coordinate work.
- Create and process job cards, checking for existing work in progress.
- Check account detail, available credit and obtain relevant authorisation.
- Provide timely updates to our customers.
- Agree timescales for unscheduled work and follow through to completion.
If you are interested in this exciting opportunity, please apply today. Closing date: 27/05/2026. Please note, the closing date for this role is subject to change pending volume of applications.
Next steps: If you like the sound of this position, please apply today. Your application will be reviewed by the hiring manager or a member of the Scania Recruitment Team. If you are successful at this stage, you will be invited to have a conversation and discuss the role further.
We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we'll be happy to discuss these with you.
Working for Scania is not just about the job. It's about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.
At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.
We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward.
We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.
Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.
Customer Service Advisor – Scheduling & Support Excellence employer: SCANIA Aktiebolag
At Scania, we pride ourselves on being an exceptional employer, offering a supportive work culture that values each individual's contributions. Our Hull location provides comprehensive training and career progression opportunities, alongside a competitive benefits package that includes generous holiday allowances, pension schemes, and retail discounts. We are committed to fostering an inclusive environment where diversity is celebrated, ensuring our employees feel valued and empowered in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor – Scheduling & Support Excellence
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Scania. Understand their values like CUSTOMER FIRST and TEAM SPIRIT. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle queries and provide first-class service during the interview.
✨Tip Number 3
Be ready to share your experiences! Think of specific examples from your past work where you’ve successfully managed tasks or resolved customer issues. This will demonstrate your organisational skills and ability to work independently, which are key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and keen to join the Scania family. Don’t wait too long; the closing date is coming up!
We think you need these skills to ace Customer Service Advisor – Scheduling & Support Excellence
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for delivering top-notch customer service shine through. We want to see how you connect with customers and make their experience memorable!
Tailor Your Application:Make sure to customise your application to highlight relevant skills and experiences that match the job description. We love seeing how your background aligns with our values and the role of a Customer Service Advisor.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at SCANIA Aktiebolag
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with tasks like managing administrative duties, coordinating work schedules, and providing updates to customers. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As you'll be at the forefront of customer interaction, it's crucial to highlight your ability to build relationships. Prepare examples of how you've successfully managed customer queries or resolved issues in the past. This will show that you have the passion for delivering first-class service that they're looking for.
✨Demonstrate Organisational Skills
The job requires an organised approach, so be ready to discuss how you manage your time and prioritise tasks. You might want to share specific strategies or tools you use to stay on top of your workload, especially when coordinating multiple jobs or schedules.
✨Embrace the Company Culture
Familiarise yourself with Scania's core values: CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY, and TEAM SPIRIT. Think about how your personal values align with theirs and be prepared to discuss this during the interview. Showing that you fit into their culture can set you apart from other candidates.
