At a Glance
- Tasks: Engage with customers, manage queries, and coordinate services efficiently.
- Company: Join Scania, a leader in customer service with a supportive culture.
- Benefits: Enjoy 25 days holiday, competitive salary, and discounts on major retailers.
- Other info: Comprehensive training and career progression opportunities await you.
- Why this job: Be the face of customer service and make a real difference every day.
- Qualifications: Passion for service and strong organisational skills required.
The predicted salary is between 26500 - 26500 £ per year.
Working Hours:
- Week 1 - Monday - Friday 06:00 - 14:30
- Week 2 - Monday - Friday 08:30 - 17:00
- Week 3 - Monday - Friday 11:00 - 18:30 + Saturday 5 hours
Salary from £26,500, plus an excellent benefits package, including:
- In-house training provided to support career progression
- 25 days holiday + public holidays which increases with service
- Competitive employer pension
- Discounts on major retail outlets, including groceries
- 4x basic salary life insurance
- Eligibility to receive an annual 'Company Success Payment'
We have an exciting opportunity for a motivated individual to join our team at Hull. As a Customer Service Advisor, you will be at the forefront of customer interaction, and your responsibilities will include building relationships with new and existing customers, coordinating routine servicing, repairs and maintenance, handling queries and raising invoices for work carried out, whilst always keeping our customers up to date. You will have a real passion for delivering a first-class service and an organised approach to your work.
Key Responsibilities:
- Meet and greet all customers on arrival in a professional and friendly manner.
- Manage day to day administrative tasks confidently and efficiently.
- Use initiative and be comfortable working as an individual.
- Plan, schedule, and coordinate work.
- Create and process job cards, checking for existing work in progress.
- Check account detail, available credit and obtain relevant authorisation.
- Provide timely updates to our customers.
- Agree timescales for unscheduled work and follow through to completion.
If you are interested in this exciting opportunity, please apply today. Closing date: 27/05/2026. Please note, the closing date for this role is subject to change pending volume of applications.
Next steps: If you like the sound of this position, please apply today. Your application will be reviewed by the hiring manager or a member of the Scania Recruitment Team. If you are successful at this stage, you will be invited to have a conversation and discuss the role further.
We understand that every candidate is unique, and we strive to accommodate your needs. If you require any adjustments during the application process, please reach out to our Recruitment Team, we'll be happy to discuss these with you.
Working for Scania is not just about the job. It's about you too, and this is where the company goes the extra mile and provides an industry leading employment package. We offer an excellent benefits package which includes a pension scheme, complementary life insurance, financial incentive schemes and discounts on major retail outlets including groceries.
At Scania we invest considerably in colleague development, and you can expect to receive comprehensive training and career progression not only in the UK but throughout our Global organisation.
We have a strong and supportive culture, where each individual is seen, respected and has the potential to contribute. We trust each other to act and make decisions, and we believe in a more flexible future workplace based on individual needs. For us, diversity and inclusion is a strategic necessity. By having colleagues with the widest possible range of skills, knowledge, backgrounds, and experiences, we ensure we have the right people and together with an inclusive corporate culture, this drives our business forward.
We want our colleagues to feel proud and happy to work for us, no matter where they are from or who they are, and we strive to achieve an inclusive and family-friendly environment for everyone.
Scania is dedicated to delivering exceptional products and services to our customers and the successful candidate will reflect our core values; CUSTOMER FIRST, RESPECT, ELIMINATION OF WASTE, RESPONSIBILITY and TEAM SPIRIT in all we do.
Customer Service Advisor employer: SCANIA Aktiebolag
At Scania, we pride ourselves on being an exceptional employer, offering a supportive work culture that values each individual's contributions. Our Hull location provides comprehensive training and career progression opportunities, alongside a competitive benefits package that includes generous holiday allowances, pension schemes, and retail discounts. Join us to be part of a diverse team where your growth is nurtured, and your well-being is prioritised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Scania. Understand their values like CUSTOMER FIRST and TEAM SPIRIT. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle customer queries and complaints during the interview.
✨Tip Number 3
Show off your personality! When you’re in the interview, let your passion for customer service shine through. Share personal stories that highlight your skills and experiences, especially those that align with the responsibilities of the Customer Service Advisor role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Customer Service Advisor role. We want to see your passion for delivering first-class service shine through!
Show Off Your Organisational Skills:Since the role involves planning and coordinating work, give us examples of how you've successfully managed tasks in the past. We love seeing candidates who can juggle multiple responsibilities with ease!
Be Personable:As a Customer Service Advisor, you'll be the face of our company. Use your application to showcase your friendly and professional approach to customer interactions. Let us know how you build relationships with customers!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at SCANIA Aktiebolag
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Advisor. Familiarise yourself with the key tasks like managing customer queries and coordinating services. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
As a Customer Service Advisor, you'll be interacting with customers daily. Prepare examples of how you've successfully built relationships or resolved conflicts in previous roles. This will highlight your ability to deliver first-class service, which is crucial for this position.
✨Be Ready for Scenario Questions
Expect questions that ask how you'd handle specific customer situations. Think about scenarios where you had to manage time effectively or deal with difficult customers. Practising these responses will show that you're proactive and can think on your feet.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team culture or training opportunities. This not only shows your interest in the company but also helps you gauge if it's the right fit for you.
