At a Glance
- Tasks: Solve IT problems and support colleagues with hands-on tech solutions.
- Company: Join Scandit, a leading tech company empowering businesses worldwide.
- Benefits: Enjoy competitive pay, extra days off, and access to innovative AI tools.
- Other info: Be part of a diverse team in a dynamic, inclusive environment.
- Why this job: Make a real impact by improving systems and enhancing employee experiences.
- Qualifications: Curiosity and problem-solving skills are key; experience in IT support is a plus.
The predicted salary is between 27020 - 33024 £ per year.
Scandit gives people superpowers.
Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication or allowing retailers to make store operations more efficient, our technology automates workflows and provides actionable insights to help businesses in a variety of industries.
Join us, as we continue to expand, grow and innovate, and help take Scandit to the next level.
We're looking for an
IT Operations Manager who would rather fix a problem for good than just close the ticket.
You'll join a small, hands-on IT team where no two days look the same: one hour you're helping a colleague who's locked out of their laptop, the next you're working out how to connect a brand-new tool to our identity platform.
If you're curious, love solving problems, and want a role where you'll be trusted to figure things out rather than stay in your lane, we'd love to talk.
About the Role
As an
IT Operations Manager , you'll be one of the go-to people keeping Scandit's colleagues productive across our offices worldwide.
You'll work in a lean IT team alongside one other IT engineer, reporting to our Head of IT & Security.
Because the team is small, you'll handle the full range of IT work, from first-line requests through to third-line problem solving.
Your primary focus will be delivering responsive, effective service desk support and helping colleagues get back to work quickly.
Beyond day-to-day support, you'll contribute to IT operations for company events, tidy up and improve systems, and take ownership of short-term projects.
This isn't a people-management role.
It's a hands-on, varied role for a proactive IT generalist/engineer/expert who enjoys solving problems at their root, improving systems, and finding ways to prevent recurring issues rather than simply fixing them.
What You Will Do
- Providing first-, second- and third-line support through our service desk (Zendesk), from password resets to troubleshooting complex, cross-system issues
- Administering Google Workspace, our core identity and productivity platform, and others like Slack, Zoom, Miro etc.
- Managing our Saa S estate: setting up SSO integrations with Google and handling user provisioning and deprovisioning for tools without SSO
- Managing end-user devices: Macs via Jamf, Windows via Google endpoint management, and helping bring our Linux devices under management
- Spotting recurring IT issues, investigating their root causes, and implementing lasting solutions that improve the employee experience.
- Supporting employee onboarding and offboarding, including laptop provisioning, account setup, access management, and device recovery.
- Providing hands-on IT and AV support for company events, including the annual company kickoff, with potential travel to Zurich and other office locations.
- Reviewing and updating existing IT configurations, improving documentation, and ensuring systems are well maintained and follow best practices.
- Leading and contributing to IT projects, such as evaluating and rolling out a new device management solution.
Who You Are
We care more about curiosity and drive than years on a CV.
You might have a year or two of experience in a startup or scale-up where you've been exposed to a bit of everything, or a few more years in a larger organisation where you've actively gone beyond your core remit.
Either way, you genuinely enjoy IT and keep learning, and you don't believe in "not my job".
- Hands-on experience in an IT support or service desk role, ideally covering more than first-line support
- Experience administering Google Workspace or a similar platform (e. g. Microsoft 365) and common Saa S tools
- Confidence supporting mac OS and Windows users and devices
- Familiarity with a ticketing system (Zendesk or similar)
- A practical problem-solving approach: you can work out how to fix something you haven't seen before
- A clear passion for IT and continuous learning, whether through certifications, side projects, a home lab or self-study
- Strong communication skills and ability to break down complex technical circumstances in a comprehensible manner for less technical minded people.
- Fluent in English (written and spoken)
- Eligible to work in Finland, Poland or the UK, and able to work regularly from our Tampere, Warsaw or London office
Nice to Have
- Experience with an MDM solution such as Jamf
- Exposure to SSO and user provisioning (SAML, SCIM)
- Scripting or automation skills (e. g. Bash, Python, Google Apps Script)
- Experience supporting AV and IT for events
- Familiarity with AI tools such as Claude or Chat GPT, and an interest in exploring their potential for troubleshooting, automation, and improving IT workflows.
What We Offer
- Here are some of the reasons people choose to build their career at Scandit:
- Certified as a Great Place To Work for four years in a row
- Rated 4/5 by our employees on Glassdoor
- Access to Claude Cowork and Claude Code, plus a budget to experiment with other AI tools
- Weekly “How to Use AI” sessions and internal AI Champions to help turn your ideas into reality
- A share in our success through an individual equity plan
- Extra days off on top of your annual leave
- Office shutdown days, global team events and innovation hackathons
Plus specific benefits depending on the location you are joining.
You could be the difference
At Scandit we strive to create an inclusive environment that empowers our employees.
We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all.
All qualified applications will receive consideration for employment without regard to race, colour, nationality, religion, sexual orientation, gender, gender identity, age, physical [dis]ability or length of time spent unemployed.
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IT Operations Manager/Engineer employer: Scandit
At Scandit, we pride ourselves on being a certified 'Great Place to Work' across seven countries, fostering a smart, people-first culture that prioritises employee well-being and growth. Our London office offers a vibrant hybrid work environment, with opportunities for innovation through hackathons, global team outings, and a commitment to learning and development, making it an ideal place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Manager/Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Scandit values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Scandit might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Scandit!
✨Direct Apply to Scandit
Let's not forget to apply directly through the Scandit website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Operations Manager/Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Scandit.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Scandit. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Scandit
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
