At a Glance
- Tasks: Support key enterprise accounts by driving adoption and growth through technical expertise.
- Company: Join Scandit, a leading tech company empowering businesses with innovative solutions.
- Benefits: Enjoy a competitive salary, equity plan, remote work options, and unique perks like birthday leave.
- Other info: Work in a collaborative environment with opportunities for career growth and innovation.
- Why this job: Be the technical partner that customers rely on to solve real-world challenges.
- Qualifications: 2+ years in a customer-facing technical role with coding experience.
The predicted salary is between 56700 - 69300 £ per year.
Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication or allowing retailers to make store operations more efficient, our technology automates workflows and provides actionable insights to help businesses in a variety of industries. Join us, as we continue to expand, grow and innovate, and help take Scandit to the next level.
We're seeking a Customer Success Engineer to join our US team and support a portfolio of key enterprise accounts. This is a more technical Customer Success role than most. You’ll be the technical partner customers’ engineers rely on: building demos, sharing code to unblock integrations and guiding implementation, while owning adoption, renewal and growth. This is not an account management or sales role.
Travel and Location Setup
- Travel: c.20% on average, sometimes at short notice, usually 1 to 3 day trips to customer sites and Scandit events.
- Timezone requirements: Central or Eastern time zone. You'll work US business hours, with overlap with our European colleagues in the morning.
- Working arrangements: If you are near Boston, you can work from our office 2 to 3 days a week; alternatively, this position can be done remotely if you are not near our Boston office.
What You Will Do
- Own a portfolio of key US enterprise accounts and drive adoption, retention, and growth.
- Become a deep expert in Scandit's products and SDKs, and guide customers through technical decisions.
- Lead discovery conversations and translate customer needs into feasible Scandit solutions.
- Build tailored demos and share code snippets and small integrations to unblock customers.
- Run workshops, adoption reviews, and QBRs with technical and business stakeholders.
- Spot at-risk accounts early and expansion opportunities, and partner with Sales to act on them.
- Be the voice of the customer inside Scandit, working with Product, Engineering, and Support.
- Use AI tooling (Claude Code, etc.) to speed up customer-facing technical work.
Who You Are
- 2+ years in a customer-facing technical pre-sales, post-sales or support role at a B2B software company e.g. Customer Success Engineer, Solutions Engineer, Technical Account Manager, etc.
- A solid technical foundation and coding experience in any language: you have written or debugged code, scripts or integrations, ideally using SDKs or APIs.
- Strong written and verbal communication, and you can present to both business and technical audiences and explain a technical problem clearly and concisely.
- Strong strategic thinking and analytical skills.
- A solid understanding of enterprise IT architectures.
- You build strong relationships with customers and colleagues, and you are likeable, humble and fun to work with.
- You learn quickly and act on feedback and coaching.
Nice to Have
- Strong discovery skills: translating customer requirements into feasible technical solutions.
- A track record running workshops, adoption reviews or QBRs.
- Experience working with Product, Engineering, Sales and Marketing.
- Background as a software engineer, mobile developer, solutions engineer or solutions consultant.
- Mobile development experience (iOS, Android, React Native or Flutter).
- Industry experience in retail, transport and logistics, computer vision, or mobile data capture.
- Salesforce and a CS platform such as Planhat or Gainsight.
- Comfort using AI development tools such as Claude Code.
How We Hire
- A 30 to 45 minute call with our Talent Acquisition Manager.
- A 30 to 45 minute conversation with the hiring manager.
- A 1-hour technical interview with a member of the team (no preparation needed).
- A 1-hour panel presentation of a case study, sent at least 5 days before.
What We Offer
- Certified as a Great Place To Work for four years in a row.
- Rated 4/5 by our employees on Glassdoor.
- Access to Claude Cowork and Claude Code, plus a budget to experiment with other AI tools.
- Weekly “How to Use AI” sessions and internal AI Champions to help turn your ideas into reality.
- A share in our success through an individual equity plan.
- Office shutdown days, global team events and innovation hackathons.
- Your birthday off and much more.
- Plus specific benefits depending on the location you are joining.
At Scandit we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all. All qualified applications will receive consideration for employment without regard to race, colour, nationality, religion, sexual orientation, gender, gender identity, age, physical [dis]ability or length of time spent unemployed.
Customer Success Engineer in Boston employer: Scandit
At Scandit, we pride ourselves on being a certified 'Great Place to Work' across seven countries, fostering a smart, people-first culture that prioritises employee well-being and growth. Our London office offers a vibrant hybrid work environment, with opportunities for innovation through hackathons, global team outings, and a commitment to learning and development, making it an ideal place for those looking to make a meaningful impact in their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Engineer in Boston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Scandit. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Scandit before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Engineer in Boston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Scandit:Your cover letter is your chance to shine! Tell us why you want to work at Scandit specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Scandit!
How to prepare for a job interview at Scandit
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
