At a Glance
- Tasks: Lead retail operations, drive sales, and develop high-performing teams.
- Company: Join a world-class brand in a collaborative retail environment.
- Benefits: Competitive salary, health care, flexible spending, and paid time off.
- Other info: Opportunities for leadership development and career growth.
- Why this job: Make a real impact on customer experience and store success.
- Qualifications: 2 years of management experience and strong communication skills.
The predicted salary is between 24750 - 30250 £ per year.
Location: Newport, KY
Working hours: Full-time
Work model: On-site
Contract type / duration: Permanent
Are you a retail leader who thrives on delivering exceptional customer experience and driving business results? As our new Assistant General Manager, you will support store operations, develop high-performing teams, and help grow one of our world-class brands. You will work closely with the General Manager and retail associates to achieve commercial objectives while maintaining outstanding service standards.
What your day will look like:
- Drive store performance by supporting sales, profit, and business development goals.
- Coach, develop, and hold retail team members accountable for customer service, merchandising, and product knowledge standards.
- Oversee day-to-day store operations, including scheduling, labor management, and operational efficiency.
- Monitor store systems and facilities to ensure safe and effective operation.
- Track progress against store objectives and collaborate with the General Manager on continuous improvement initiatives.
- Support bar operations and provide hands-on customer engagement throughout the store when required.
What you'll bring:
- Minimum 2 years of management experience, preferably in a retail environment.
- Strong written and verbal communication skills.
- Proficiency in Microsoft Word, Excel, and PowerPoint; experience with Microsoft Dynamics AX is an advantage.
- Ability to analyze data, manage priorities, and coordinate store operations effectively.
- Strong organizational, leadership, and team motivation skills.
- Knowledge of cigars or the cigar industry is an advantage but not required.
Working at STG & What to expect:
Working for one of our world-class brands means being part of a collaborative environment where people from diverse backgrounds come together around products they are proud of. In this role, you will have opportunities to develop your leadership capabilities, contribute to commercial success, and make a meaningful impact on the customer experience. We value our employees and in addition to our competitive salaries, we offer a competitive benefit package to our talented team members including:
- Comprehensive Health Care, Vision & Dental Plan
- Flexible Spending Account
- Disability Plans
- Basic & Supplemental Life Insurance
- Additional Supplemental Benefits
- Paid Vacation, Paid Time Off (PTO) days, Holidays
- 401(k) Retirement Saving Plan including a generous Company match
Ready to be part of something bigger? Apply now and discover much more.
Our recruitment process:
- Recruiter screen
- Interview with the hiring team
- Assessment, case study, or work sample (if relevant)
- Final interview with leadership or key stakeholders
Scandinavian Tobacco Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable law.
Assistant General Manager - Newport, KY employer: Scandinavian Tobacco Group
Join our dynamic Sales Operations team as a Student Sales Ops Analyst and immerse yourself in a vibrant, fast-paced consumer goods environment. We pride ourselves on fostering a collaborative work culture that encourages personal growth and development, offering you the chance to gain invaluable hands-on experience while making a real impact on business performance. With a supportive onboarding process and ongoing mentoring, this role is perfect for those looking to kickstart their career in a meaningful way.
Contact Details:
Scandinavian Tobacco Group Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Assistant General Manager - Newport, KY
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Scandinavian Tobacco Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Scandinavian Tobacco Group!
We think you need these skills to ace Assistant General Manager - Newport, KY
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Scandinavian Tobacco Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Scandinavian Tobacco Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Scandinavian Tobacco Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Scandinavian Tobacco Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
