At a Glance
- Tasks: Lead a vibrant team, deliver exceptional customer service, and manage daily store operations.
- Company: Join Scamp & Dude, a purpose-driven fashion brand with a family-like culture.
- Benefits: Enjoy a supportive workplace, pension scheme, and confidential employee assistance.
- Other info: Opportunity to inspire others and grow within a dynamic environment.
- Why this job: Be part of a mission-driven team that values genuine connections and community engagement.
- Qualifications: Retail experience and strong customer service skills are essential.
The predicted salary is between 22000 - 26000 £ per year.
Want to join our superpower infused team?
We're on the lookout for an experienced Supervisor to join our Clarks Village Outlet store!
We're looking for someone who believes in our mission and will ensure our values are not just words on a page but a living, breathing part of working life.
You’ll work closely with our Store Manager to lead by example, inspire your team, and deliver exceptional customer service every single day.
From floor management to relationship building, you will create an environment where both the team and our customers truly thrive.
At Scamp & Dude, we’re more than just another fashion brand.
Purpose isn’t an afterthought — it powers everything we do.
Retail experience is essential. Agency applications need not apply — we want to hear from YOU directly!
Duties include
- Assisting Store Manager with rotas and ensuring smooth day to day running operations.
- Deliver a premium, personalised shopping experience for every customer.
- Build genuine relationships with customers through styling advice and product knowledge.
- Ensure every customer feels welcomed and valued. Also ensuring your team are giving the same experience.
- Resolve customer queries and complaints professionally, always striving for positive outcomes.
- Drive sales, conversion, UPT and ATV through exceptional service.
- Support the delivery of store KPIs.
- Keep up to date and promote new collections, campaigns and charity initiatives with enthusiasm.
- Assist with onboarding and training new team members.
- Open and close the store following company procedures.
- Ensure stock and stock room is replenished, organised and managed.
- Complete operational tasks including cash handling, deliveries and stock take.
We'd Love to Meet Someone who
- Has excellent product knowledge and customer service skills to help customers with questions and ensuring the wider team also share this knowledge.
- Is experienced in training staff on customer service expectations and shop floor protocol.
- Will support and motivate the team to achieve individual and store goals.
- Lead with positivity, energy and confidence.
- Support local events and community engagement where appropriate.
- What we’ll offer you
We may be biased, but our team spirit is what we thrive on -genuine people, genuine connections, and a workplace that actually feels like one big family.
Here's what you can expect when you join us
- Pension auto-enrolment (after probation period)
- Group Life Assurance and Group Income Protection – knowing you have support in the hardest times (eligibility criteria apply)
- Dedicated EAP service – confidential support whenever you need it
- A collaborative and creative workplace culture
- A brand with purpose – as a B Corp, doing good isn't a tagline for us, it's how we operate
- #J-18808-Ljbffr
Store Supervisor - Clarks Village Outlet employer: SCAMP & DUDE
At Scamp & Dude, we pride ourselves on fostering a vibrant and supportive work environment where every team member feels valued and empowered. As a Store Supervisor at our Clarks Village Outlet, you'll not only lead a passionate team but also contribute to a brand that prioritises purpose and community engagement. With benefits like pension auto-enrolment, life assurance, and a dedicated support service, we ensure our employees thrive both personally and professionally in a culture that feels like family.
StudySmarter Expert Advice🤫
We think this is how you could land Store Supervisor - Clarks Village Outlet
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like SCAMP & DUDE, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like SCAMP & DUDE!
We think you need these skills to ace Store Supervisor - Clarks Village Outlet
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at SCAMP & DUDE, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at SCAMP & DUDE and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show SCAMP & DUDE that you’re ready to jump in and contribute right away!
How to prepare for a job interview at SCAMP & DUDE
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
