Customer Success Engineer in London

Department: CS

Reporting to: Team Manager

TYPE: FULL TIME - REMOTE (Regular travel to customer sites)

Location: UK

About Scality: Scality solves organisations’ biggest data storage challenges: growth, security, performance, and cost. Designed for end-to-end cyber resilience, only Scality S3 object storage with CORE5 safeguards data at every level of the system, from API to architecture. Its patented MultiScale Architecture enables limitless, independent scalability in all critical dimensions to meet the unpredictable demands of modern workloads. The world’s most discerning companies depend on Scality to accelerate high-performance AI initiatives, optimize cloud deployments, and defend their data with confidence. Recognized as a leader by Gartner, Scality software is reliable, secure, and sustainable.

About the role: The Customer Success Engineer (CSE) is responsible for designing, building, and delivering our products and third-party solutions to customers. As part of the Customer Success team, the CSE will participate in the European on-call rotation, and work outside of standard business hours may be required. This role involves working in secure or military environments, so successful candidates must undergo mandatory background checks.

Focus: As part of the Customer Success team, the CSE provides integration, consulting, training, post-sales professional services, and support during the delivery process to our growing list of customers. As secondary objectives, the CSE interacts with the product organization to discuss new features required by customers. He/she coordinates customer and internal interactions for specific accounts where extended services are provided in addition to standard support.

Language skills: Additional European language is a plus.

Technical Skills:

• Linux Expertise: 5+ years of hands-on experience with Linux/UNIX system administration, including managing large-scale distributed environments.
• Hardware Knowledge: Strong understanding of x86 platforms, RAID architecture, and file systems.
• Storage Experience: Familiarity with NAS, SAN, RAID, distributed file systems, object storage, RESTful APIs, and Amazon S3.
• Networking Skills: Solid grasp of low-level networking (TCP/IP, bridging, bonding, VLAN).
• High Availability & Containers: Experience with distributed systems, load balancing, cloud platforms, and container technologies (Docker, Kubernetes).
• Production Environment: Knowledge of web servers, backups, email systems, package management, and monitoring in large-scale production settings.
• Scripting & Automation: Proficiency in scripting (Python, Perl, Shell) and automation tools (SaltStack, Ansible).
• Development (Bonus): C/Java development skills are a plus.
• ITIL & Tools: Understanding of ITIL Problem and Change Management processes, and experience with Atlassian tools (Jira, Confluence).

Interpersonal Skills:

• Documentation: Create, update, and maintain high-quality technical and business documentation, including process, customer architecture, and configuration details after changes.
• Communication: Present complex solutions in a business-focused way, set clear expectations, and track action plans—distinguishing Scality’s responsibilities from customer obligations.
• Customer Focus: Listen actively to understand and address customer needs before proposing solutions; ensure alignment and acceptance of action plans and outcomes.
• Relationship Management: Build positive relationships with internal (sales) and external (service providers) stakeholders.
• Multitasking: Manage multiple tasks and projects simultaneously, planning service activities from preparation to handover, and documenting lessons learned.
• Accountability: Deliver work to high standards, seek help when needed while maintaining ownership, and adapt to challenges with minimal supervision.
• Problem-Solving: Analyze issues by identifying gaps between desired and actual outcomes, validate problems with customers, and select effective solutions.
• Team Collaboration: Share knowledge through documentation, coaching, and cross-team support (CSEs, engineers, project managers, sales).
• Flexibility: Adapt to evolving needs and participate in on-call duties (nights/weekends) and outside of business hour work as required.

Project Management Skills:

• Project Management: Knowledge of project management principles, driving post-sales customer interactions and project delivery.
• Customer Liaison: Serves as the primary contact for customer delivery within Scality, ensuring accountability for project quality and timelines.
• Stakeholder Communication: Maintains clear and effective communication with all stakeholders, including customers and Scality teams.

Qualifications:

• BS or MS degree in Computer Engineering, Computer Science, or equivalent.
• Proven track record of customer-facing professional services delivery or consulting.

We offer careers with an opportunity to bridge international borders, an intensely fun environment with smart colleagues, and encourage promotion and elevation through training and development programs. We care for our employees through company-supported programs such as sports and wellness programs, “social responsibility” programs, and generous benefits packages. We support team building and get-together events through all of our various locations. At Scality, our internal motto is: “work hard, play hard, eat well and amaze the customer!”

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.