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- Tasks: Support e-commerce customers in maximising profit using the Intelligems platform.
- Company: A growing e-commerce tech company with a focus on customer success.
- Benefits: Health insurance, remote work flexibility, and a supportive team environment.
- Why this job: Make a real impact by helping customers thrive in the e-commerce space.
- Qualifications: Proven track record in customer-facing roles and strong communication skills.
- Other info: Join a dynamic team with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
A growing e-commerce tech company is seeking a highly motivated Customer Success Manager to support e-commerce customers in maximizing profit using the Intelligems platform. This role involves conducting meetings, training, and data analysis to improve customer experience.
Ideal candidates will have:
- a proven track record in customer-facing roles,
- strong communication skills,
- preferably some experience in e-commerce or SaaS environments.
The position offers benefits including health insurance and remote work flexibility.
Remote CSM - E-commerce Profit Growth employer: SCALIS
Contact Detail:
SCALIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote CSM - E-commerce Profit Growth
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce and SaaS space on LinkedIn. A friendly message can go a long way, and who knows, they might just refer you to your dream job!
✨Tip Number 2
Prepare for those interviews! Research the company and their platform inside out. We want you to show them that you're not just another candidate, but someone who genuinely understands their mission and can help customers maximise profit.
✨Tip Number 3
Practice your communication skills! As a Customer Success Manager, you'll need to convey complex ideas simply. Grab a friend or family member and explain the Intelligems platform to them – it’ll help you nail those customer interactions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Remote CSM - E-commerce Profit Growth
Some tips for your application 🫡
Show Your Passion for E-commerce: When writing your application, let us know why you're excited about the e-commerce space. Share any relevant experiences or projects that highlight your enthusiasm and understanding of the industry.
Highlight Your Customer Success Skills: Make sure to showcase your experience in customer-facing roles. We want to see how you've helped customers succeed in the past, so include specific examples of how you've improved customer experiences or maximised profits.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to our job description. Mention the Intelligems platform and how your skills align with what we’re looking for.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at SCALIS
✨Know the Intelligems Platform Inside Out
Before your interview, make sure you familiarise yourself with the Intelligems platform. Understand its features and how it helps e-commerce businesses maximise profit. This knowledge will not only impress your interviewers but also show that you're genuinely interested in the role.
✨Showcase Your Customer Success Experience
Prepare to discuss specific examples from your past roles where you've successfully supported customers. Highlight any metrics or outcomes that demonstrate your impact. This will help the interviewers see how your experience aligns with their needs for a Customer Success Manager.
✨Practice Your Communication Skills
As a CSM, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to conduct mock interviews with a friend or use video tools to record yourself. This will help you refine your delivery and ensure you come across as personable and professional.
✨Prepare Questions About E-commerce Trends
Research current trends in the e-commerce industry and prepare insightful questions to ask during the interview. This shows that you're not just focused on the role but are also engaged with the broader industry context, which can set you apart from other candidates.
