Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help e-commerce brands maximise profits using our innovative platform and data insights.
- Company: Join a fast-growing tech company with a collaborative, high-performing culture.
- Benefits: Enjoy health insurance, remote work, paid time off, and professional development opportunities.
- Why this job: Make a real impact by empowering businesses to succeed in the competitive e-commerce landscape.
- Qualifications: Experience in customer-facing roles and strong problem-solving skills are essential.
- Other info: Remote-first company with excellent career growth potential and a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
There are millions of e-commerce businesses around the world, and the industry is growing each year, yet achieving profitability has never been harder. Costs are rising, it's trickier to acquire customers, and it's critical to run with lean teams. As a result, the vast majority of brands guess about things like how to price their products, what discounts to offer, whether to charge for shipping, and what content they should show on the site, leaving 6–10% of potential profit on the table.
Intelligems is a profit growth platform that helps these entrepreneurs succeed by uncovering that profit. Our platform provides e-commerce merchants with a wide range of A/B testing and personalization tools to help them understand their data, run experiments, and price dynamically. We're taking technology that has previously been available only to the Amazons and Ubers of the world, and making it available to e-commerce stores of any size.
We have excellent traction: we're working with over 2,000 brands and have access to more than $10B of transaction and shopping session data. As we enter scaling mode, we are looking for highly talented individuals to join us and help us continue to scale efficiently. We have an extremely high-performing team, with a collaborative culture of low-ego + high-IQ people. Our people are our strongest asset, and we hold a very high bar.
We're backed by Stage 2 Ventures, Vinyl Capital, Matchstick Ventures, Techstars, and the founders of companies like Klaviyo and Postscript, and have raised >$11M to date.
About the job
The Role
We are seeking a highly motivated Customer Success Manager to join our team. You will help e-commerce customers get the most out of the Intelligems platform. Reporting to the Head of Customer Success, you will work directly with a portfolio of high-value brands, helping them maximize profit using Intelligems.
Key Responsibilities
- Conduct one-on-one meetings with Customers to understand goals and develop strategies
- Schedule trainings to empower and educate Customers
- Conduct data analysis to develop insights
- Educate Customers on new features
- Optimize processes to scale success efficiently
- Define and track core customer success metrics (e.g., retention)
- Collect feedback from Customers to inform the product roadmap
- Contribute to Sales and Customer Support processes as needed
Qualifications
- Proven track record in a customer-facing role (Customer Success, consulting, agency, or sales)
- Excellent communication and problem-solving skills
- Strong desire to help others and think on your feet
- Comfortable working "in the weeds" to solve problems and building processes for repeatable solutions
- Ability to multitask, prioritize, and manage time effectively
- Experience in e-commerce, SaaS, or analytics-oriented companies is a plus
- Familiarity with data analysis tools (Tableau, Looker, SQL, or similar) is a plus
Benefits
- Health Insurance
- Vision Insurance
- 401(k) Matching
- Paid Time Off (PTO)
- Paid Holidays
- Remote Work
- Professional Development
Intelligems is a remote-first company with 4 offices (NYC, Denver, Boston, and Chicago), but please note that some travel may be required.
All Intelligems interviews are transcribed by an AI notetaker.
Customer Success Manager in London employer: SCALIS
Contact Detail:
SCALIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager in London
✨Tip Number 1
Get to know the company inside out! Research Intelligems and understand their platform, values, and the e-commerce landscape. This will help you tailor your conversations and show that you're genuinely interested in helping their customers succeed.
✨Tip Number 2
Practice your communication skills! As a Customer Success Manager, you'll need to convey complex ideas simply. Role-play with a friend or use online resources to sharpen your ability to explain how Intelligems can maximise profits for clients.
✨Tip Number 3
Prepare some insightful questions for your interview. Think about what challenges e-commerce businesses face and how Intelligems can address them. This shows you're proactive and ready to contribute to the team from day one.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Intelligems team and ready to dive into the world of customer success.
We think you need these skills to ace Customer Success Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer-facing roles and any relevant skills that match the job description. We want to see how you can help e-commerce customers succeed!
Show Off Your Communication Skills: Since this role is all about helping customers, it’s crucial to demonstrate your excellent communication skills. Use clear and concise language in your application, and maybe even share a brief example of how you've successfully communicated with clients in the past.
Highlight Your Problem-Solving Abilities: We love candidates who can think on their feet! In your application, mention specific instances where you've tackled challenges or developed strategies to improve customer success. This will show us you're ready to dive into the weeds and make a real impact.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at Intelligems!
How to prepare for a job interview at SCALIS
✨Know the Product Inside Out
Before your interview, make sure you understand the Intelligems platform and its features. Familiarise yourself with how it helps e-commerce businesses maximise profit. This will not only show your enthusiasm but also allow you to discuss how you can help customers leverage these tools effectively.
✨Prepare for Customer Scenarios
Think about potential customer scenarios you might encounter in the role. Prepare examples of how you've successfully helped clients in the past, especially in a customer-facing role. This will demonstrate your problem-solving skills and your ability to think on your feet.
✨Showcase Your Data Skills
Since data analysis is key to this role, be ready to discuss your experience with data analysis tools like Tableau or SQL. Bring examples of how you've used data to drive customer success or improve processes. This will highlight your analytical mindset and your ability to derive insights from data.
✨Emphasise Collaboration and Culture Fit
Intelligems values a collaborative culture, so be prepared to discuss how you work within a team. Share experiences where you've contributed to a positive team environment or helped colleagues succeed. This will show that you align with their low-ego, high-IQ culture.
