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For Companies At a Glance
- Tasks: Help e-commerce brands maximise profits using our innovative platform and data insights.
- Company: Join a fast-growing tech company with a collaborative, high-performing culture.
- Benefits: Enjoy health insurance, remote work, paid time off, and professional development opportunities.
- Why this job: Make a real impact by empowering businesses to succeed in the competitive e-commerce landscape.
- Qualifications: Experience in customer-facing roles and strong problem-solving skills are essential.
- Other info: Remote-first company with excellent career growth potential and a supportive team.
The predicted salary is between 36000 - 60000 ÂŁ per year.
There are millions of e-commerce businesses around the world, and the industry is growing each year, yet achieving profitability has never been harder. Costs are rising, it’s trickier to acquire customers, and it’s critical to run with lean teams. As a result, the vast majority of brands guess about things like how to price their products, what discounts to offer, whether to charge for shipping, and what content they should show on the site, leaving 6–10% of potential profit on the table.
Intelligems is a profit growth platform that helps these entrepreneurs succeed by uncovering that profit. Our platform provides e-commerce merchants with a wide range of A/B testing and personalization tools to help them understand their data, run experiments, and price dynamically. We’re taking technology that has previously been available only to the Amazons and Ubers of the world, and making it available to e-commerce stores of any size.
We have excellent traction: we’re working with over 2,000 brands and have access to more than $10B of transaction and shopping session data. As we enter scaling mode, we are looking for highly talented individuals to join us and help us continue to scale efficiently. We have an extremely high-performing team, with a collaborative culture of low-ego + high-IQ people. Our people are our strongest asset, and we hold a very high bar.
We’re backed by Stage 2 Ventures, Vinyl Capital, Matchstick Ventures, Techstars, and the founders of companies like Klaviyo and Postscript, and have raised >$11M to date.
About the job
The Role
We are seeking a highly motivated Customer Success Manager to join our team. You will help e-commerce customers get the most out of the Intelligems platform. Reporting to the Head of Customer Success, you will work directly with a portfolio of high-value brands, helping them maximize profit using Intelligems.
Key Responsibilities
- Conduct one-on-one meetings with Customers to understand goals and develop strategies
- Schedule trainings to empower and educate Customers
- Conduct data analysis to develop insights
- Educate Customers on new features
- Optimize processes to scale success efficiently
- Define and track core customer success metrics (e.g., retention)
- Collect feedback from Customers to inform the product roadmap
- Contribute to Sales and Customer Support processes as needed
Qualifications
- Proven track record in a customer-facing role (Customer Success, consulting, agency, or sales)
- Excellent communication and problem-solving skills
- Strong desire to help others and think on your feet
- Comfortable working “in the weeds” to solve problems and building processes for repeatable solutions
- Ability to multitask, prioritize, and manage time effectively
- Experience in e-commerce, SaaS, or analytics-oriented companies is a plus
- Familiarity with data analysis tools (Tableau, Looker, SQL, or similar) is a plus
Benefits
- Health Insurance
- Vision Insurance
- 401(k) Matching
- Paid Time Off (PTO)
- Paid Holidays
- Remote Work
- Professional Development
Intelligems is a remote-first company with 4 offices (NYC, Denver, Boston, and Chicago), but please note that some travel may be required.
All Intelligems interviews are transcribed by an AI notetaker.
Customer Success Manager employer: SCALIS
Contact Detail:
SCALIS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Get to know the company inside out! Research Intelligems, its platform, and the e-commerce landscape. This way, when you chat with us, you can show off your knowledge and passion for helping customers succeed.
✨Tip Number 2
Practice your communication skills! As a Customer Success Manager, you'll need to explain complex ideas simply. Try role-playing with a friend or family member to get comfortable discussing strategies and insights.
✨Tip Number 3
Prepare some questions for us! Show that you're genuinely interested in the role and the team. Ask about our customer success metrics or how we gather feedback to improve our platform—this will help you stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our awesome team at Intelligems.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer success shine through! We want to see that you genuinely care about helping e-commerce businesses thrive and that you’re excited about the role.
Tailor Your Experience: Make sure to highlight your relevant experience in customer-facing roles. We love seeing how your past work aligns with what we do at Intelligems, so don’t be shy about showcasing your skills in problem-solving and communication!
Be Data-Driven: Since we’re all about using data to drive decisions, it’s a good idea to mention any experience you have with data analysis tools. If you've used Tableau, Looker, or SQL, make sure to include that in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at SCALIS
✨Know Your Customer Success Metrics
Before the interview, brush up on key customer success metrics like retention rates and customer satisfaction scores. Be ready to discuss how you've used these metrics in past roles to drive success and improve customer relationships.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous customer-facing roles. Think about specific situations where you identified a problem, developed a strategy, and achieved a positive outcome. This will demonstrate your ability to think on your feet.
✨Familiarise Yourself with Data Analysis Tools
Since the role involves data analysis, make sure you're comfortable discussing tools like Tableau or SQL. If you have experience with these, be ready to share how you've used them to derive insights and inform decisions in your previous positions.
✨Understand the E-commerce Landscape
Research the current trends in e-commerce and how platforms like Intelligems are helping businesses optimise their profits. Being knowledgeable about the industry will show your genuine interest in the role and help you connect with the interviewers.
