Client Relations Manager

Client Relations Team Supervisor | Ware | £32,000–£35,000 Package: ?? Ware, Hertfordshire ?? £32,000–£35,000 ?? Monday–Friday, 9:00am–5:30pm ?? Career development and progression opportunities ?? Supportive, collaborative working environment We are working with an established and growing technology services business looking to hire a Client Relations Team Supervisor to join their team in Ware. This is a great opportunity for someone with a strong background in customer service, administration and operations who enjoys taking ownership, coordinating multiple priorities and supporting a busy client-facing team. The role: • Act as a key point of contact for customers, suppliers and internal teams • Coordinate customer queries, service calls, engineer visits and installations • Support customer onboarding, contracts, billing and pricing administration • Manage shared inboxes and ensure actions are followed through to resolution • Maintain accurate customer, equipment and contract information across internal systems • Support and cross-train team members to ensure strong coverage across the department • Identify opportunities to improve processes and customer service standards • Work closely with Sales, Finance, Service, Engineering and Operations What we're looking for: • Previous experience in customer service, client relations or a similar operational role • Strong organisation and excellent attention to detail • Confident telephone and written communication skills • Comfortable managing multiple priorities at once • Experience using CRM, database or operational systems • Good Microsoft Office skills, particularly Excel • Proactive, reliable and solutions-focused approach • Someone comfortable taking responsibility and helping support the wider team If you're an experienced customer service or operations professional looking to take the next step into a supervisory position , drop me a message or apply directly. TPBN1_UKTJ