Senior Product Designer/Industrial Designer in London

Our client is a fast-growing eCommerce company in the Patient Care space with a large presence in the Home Medical Equipment (HME) and Durable Medical Equipment (DME) niche. They are seeking a highly experienced professional to fill an immediate full-time remote Senior Product Designer/Industrial Designer opening. As the Senior Product Designer/Industrial Designer, you will lead the design and development of next-generation patient care products - from concept through production - translating caregiver feedback, customer reviews, and competitive insights into profitable, manufacturable solutions with exceptional ergonomics, usability, and functional detail.

About the company: The company is a purpose-driven provider of Patient Care products dedicated to enhancing the lives of patients and caregivers. With thousands of positive reviews and a passionate, diverse team from around the globe, the company prides itself on creating products that are not only well-designed but genuinely useful. Customer obsession is a guiding principle that shapes the company's strategy, culture, and decisions. The company's mission is centered on improving well-being through meticulous attention to detail and continuous listening to customer feedback, ensuring that its solutions meet real caregiving needs. Its vision is to empower patients and caregivers with innovative products that improve quality of life. The company also values caring customer service, professional growth, work-life balance, and a supportive environment where team members can thrive and contribute to meaningful product impact.

This is a Full-Time | Fully Remote position reporting to the Project Manager.

Key Responsibilities:

• Lead the end-to-end design process from concept development to production-ready solutions, ensuring all designs go through rigorous DFM (Design for Manufacturing) and DFA (Design for Assembly) analysis.
• Translate internal product briefs, caregiver feedback, VOC data, and customer reviews into innovative, user-centered product concepts.
• Apply deep materials knowledge to select the most suitable materials that balance aesthetic with structural durability and cost-efficiency.
• Create advanced CAD models and detailed technical design and engineering documentation, utilizing FEA (Finite Element Analysis) and structural simulations to validate mechanical integrity and performance before prototyping.
• Design and validate mockups, prototypes, and functional test samples.
• Collaborate closely with engineers, sourcing partners, and marketing to balance creativity with cost targets, supplier capabilities, and timelines.
• Optimize design-to-prototype cycle times and improve design efficiency.
• Maintain high standards of manufacturability, functional performance, and customer satisfaction (targeting 4.5+ product ratings).
• Communicate effectively with international manufacturing partners, including Asian/China suppliers.

Expected Outcomes:

• Deliver 4–6 fully engineered, manufacturable product designs within the first 3 months.
• Develop final production-ready samples of 12–18 new SKUs by the end of 2026.
• Achieve 30% contribution margin in design cost modeling.
• Optimize and meet quarterly design-to-prototype cycle time targets within the first 6 months.
• Implement a structured, user-driven design process for top legacy products within 12 months.
• Establish and maintain a repeatable, scalable design documentation system.

Qualifications:

• 3+ years of experience in Industrial Design or Product Design.
• 2+ years designing mass-produced consumer, HME, or DME (patient care) products.
• Experience taking products from concept to mass production.
• Experience in mechanical design, prototyping, simulation, and testing.
• Experience working within manufacturing and supplier constraints.
• Experience communicating and collaborating with Asian/Chinese manufacturers.
• Experience designing products for marketplaces influenced by public customer reviews.
• Experience with mechanical CAD software, such as SolidWorks, Inventor, Onshape.
• Experience with cost modeling and margin-focused design decisions.
• Strong analytical skills with the ability to structure qualitative and quantitative insights into actionable design improvements.
• Deep understanding of ergonomics, usability, and user-centered design principles.
• Close attention to detail and commitment to excellence.
• Proactive problem-solver with a strong ownership mindset.
• Excellent cross-functional collaboration and communication skills.
• High adaptability and ability to thrive in a fast-scaling environment.

Core Competencies & Values:

• Attention to Detail – Nothing slips through the cracks.
• Commitment & Work Ethic – Willingness to go the distance to get results.
• Consistency & Persistence – Demonstrates tenacity in achieving goals.
• Strategic Thinking & Growth Mindset – Sees and communicates the bigger picture.
• Proactive Problem Solving – Brings new ideas without being prompted.
• Integrity & Trustworthiness – Operates with honesty and transparency.
• Customer Obsession – Actively integrates customer feedback into product improvements.
• Creativity & Innovation – Develops original, differentiated solutions.
• High Standards – Expects excellence from self and team.
• Teamwork & Cross-Functional Collaboration – Works seamlessly across departments.
• Analytical Thinking – Transforms data into informed design decisions.
• Flexibility & Adaptability – Thrives in dynamic and evolving conditions.

What We Offer:

• Full-time remote position in a rapidly growing international company.
• Opportunity to design next-generation patient care products with meaningful market impact.
• Direct influence on revenue growth and product innovation strategy.
• High ownership and autonomy in decision-making.
• A performance-driven, values-based culture.
• Competitive compensation based on experience.
• Annual fully sponsored Company Trips.
• Quarterly Rock Bonus.
• Performance Bonus.
• Paid Time Off: Local public holidays plus two weeks of paid vacation annually.
• Long-term growth opportunities aligned with company expansion.

This is a unique opportunity for a senior-level designer who combines creativity with engineering discipline, strategic thinking with hands-on execution, and customer empathy with commercial awareness.