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- Tasks: Manage supply chain, fulfilment, and customer operations to ensure smooth business flow.
- Company: Rapidly-growing health and wellness consumer brand with a direct-to-consumer model.
- Benefits: Hybrid working, 25 days holiday, pension, and regular team socials.
- Other info: Opportunity to build scalable systems and grow with the company.
- Why this job: Take ownership, solve problems, and improve processes in a dynamic environment.
- Qualifications: 1-3 years in operations or logistics, e-commerce experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Our client are a rapidly-growing consumer brand operating in the health and wellness space, scaling quickly across the UK with a strong direct-to-consumer model. What looks simple on the surface is powered by a complex operational engine behind the scenes and that’s where you come in. They're now at the stage where tightening processes, improving visibility, and building scalable systems really matters.
This is a hands-on operations role for someone who likes being in the detail and making sure things run smoothly. You’ll sit across supply chain, fulfilment, customer operations, and some financial admin - essentially keeping the business moving and spotting problems before they become real issues.
There’s no fixed playbook here. You’ll have the opportunity to take ownership, improve how things work, and build structure as they grow. If you love solving problems and improving efficiency, this could be the role for you. You’ll be working closely with the founder and operations manager to keep things running smoothly as they grow. Making sure orders flow properly, customers have a great experience, and the underlying processes keep pace with the scale.
What You’ll Be Doing...
- Supply Chain & Stock
- Managing purchase orders from creation through to delivery
- Keeping a close eye on stock levels and planning ahead
- Working directly with suppliers to keep timelines and quality on track
- Fulfilment & Logistics
- Acting as the main point of contact for warehouse/3PL partners
- Troubleshooting delivery or inventory issues
- Improving processes to reduce errors and delays
- Customer Operations
- Supporting the day-to-day running of customer support
- Identifying repeat issues and fixing root causes
- Improving workflows, templates, and tooling
- Finance Admin
- Tracking invoices, payments, and supplier costs
- Supporting cash flow visibility, especially around stock
- Keeping operational data accurate and up to date
- Process & Systems
- Documenting how things should work (and improving them)
- Building simple, scalable systems to support growth
What We’re Looking For...
- Need to have
- 1–3 years in operations, logistics, supply chain or similar
- Experience in e-commerce, DTC or consumer products is a strong plus
- Comfortable working with spreadsheets and operational tools
- Someone who takes ownership and doesn’t wait to be told
- Strong attention to detail and follow-through
- Able to juggle multiple moving parts without dropping things
- Nice to Have
- Exposure to inventory or ERP systems
- Experience in regulated or physical product environments
- Understanding of forecasting or demand planning
Package
- Hybrid working
- 25 days holiday + bank holidays
- Pension
- Regular team socials
Operations & Supply Chain Coordinator in London employer: Scaleform
Contact Detail:
Scaleform Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations & Supply Chain Coordinator in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its operations. Understand their supply chain processes and think of ways you could improve them. Show them you’re not just another candidate, but someone who’s ready to make an impact!
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios related to operations and logistics during interviews. They want to see how you think on your feet and handle challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Operations & Supply Chain Coordinator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Operations & Supply Chain Coordinator. Highlight your experience in operations, logistics, and any relevant e-commerce work. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the health and wellness space and how you can contribute to our growth. We love seeing enthusiasm and a personal touch, so let your personality come through!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re all about improving processes and efficiency, so share specific instances where you’ve made a difference. It’ll help us see you in action!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Scaleform
✨Know Your Operations Inside Out
Make sure you understand the key components of operations and supply chain management. Brush up on your knowledge of purchase orders, stock management, and logistics processes. Being able to discuss these topics confidently will show that you're ready to dive into the role.
✨Showcase Problem-Solving Skills
Prepare examples from your past experiences where you've identified issues and implemented solutions. This role is all about improving efficiency, so demonstrating your ability to troubleshoot and enhance processes will make you stand out.
✨Familiarise Yourself with the Company
Research the company’s direct-to-consumer model and their position in the health and wellness space. Understanding their business model will help you tailor your answers and show genuine interest in how you can contribute to their growth.
✨Be Ready for Practical Scenarios
Expect to be asked about real-life scenarios related to supply chain and customer operations. Think through potential challenges they might face and how you would approach solving them. This will demonstrate your hands-on approach and readiness to take ownership.