Front of House Assistant – I-HUB

Scale Space is an exciting joint venture between Imperial College London and Blenheim Chalcot, running three innovation centres including c.350,000 sq. ft in the heart of Imperial College’s White City Campus. Scale Space is a scaleup community, providing access to the people, services and space businesses need to succeed. Our buildings foster ‘collisions’, collaboration and innovation between tenants, including facilitating access to Imperial College London’s research and talent, and to Blenheim Chalcot’s venture building expertise.

The I-HUB provides fully fitted and bespoke laboratory and office space to accommodate commercial R&D activities, across c.175,000 sq. ft. The I-HUB supports knowledge-intensive companies and the commercialisation of scientific research by providing a home for businesses from around the globe to scale their business and work directly alongside Imperial's world-leading academics.

The Role:

• Be the first smile people see – welcome members and guests warmly and professionally
• Know your community – greet key members by name and understand their business needs
• Deliver a professional and welcoming front-of-house experience for members, visitors, and partners
• Respond to enquiries via email, phone, and in person efficiently and graciously
• Manage visitor check-ins, access passes, and general building access requests
• Assist with meeting room and event space bookings, setup, and on-the-day support
• Support member onboarding, community events, communications, and general operational administration

What we’re looking for:

• Proactive, highly organised, and naturally helpful
• Always ready to roll up their sleeves and go the extra mile
• Warm, friendly, and approachable – you love people and it shows
• A team player who can also thrive independently
• A background in customer service or front-of-house/reception is a big plus

Key Skills:

• Comfortable with tech – particularly Outlook, Word, and Excel. Open to learn new AI technology.
• Great at prioritising and multitasking
• Positive, can-do attitude – someone who sees solutions, not problems

What’s in it for you?

At Scale Space, we don’t just offer a job — we offer a place where your personality and energy make a difference every day. As our Community Assistant, you'll be the friendly face and go-to person for our members and visitors, playing a key role in the heartbeat of our space.

Here’s what you’ll get in return:

• We pay the London Real Living Wage, with a competitive salary and up to 10% annual bonus
• FREE lunch every day – enjoy a variety of hot meals and fresh salad options
• Life Assurance
• Pension Scheme
• £1,000 flexible benefits budget – choose from private health insurance, extra holidays, gym membership, and more
• Ongoing learning and development opportunities to help you grow
• Access to a vibrant calendar of professional and social events
• Join a warm, welcoming community that’s all about innovation and collaboration

Blenheim Chalcot is a proud Equal Opportunity Employer. Diversity is one of our core values, thus making it core to our business. We strive to maximize the diversity of our workforce and welcome applications from everyone. We encourage diversity through perspective, background, identity, and thought whilst also fostering an environment where everyone can express themselves regardless of your race, religion, sex, gender, colour, national origin, disability, or any other applicable legally protected characteristic. We are committed to continuing to nurture an inclusive environment and building a diverse workforce.

We operate an office‑first approach, which means colleagues are expected to work from our White City, West London office 5 days a week. We do offer flexibility around personal commitments, interests and other obligations. Being together in person helps us communicate effectively, collaborate closely, and strengthen our growing community. Are you comfortable with this working style?