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- Tasks: Provide top-notch IT support and keep our systems running smoothly.
- Company: Join Scale AI, a leader in developing reliable AI systems.
- Benefits: Competitive salary, inclusive culture, and opportunities for growth.
- Why this job: Be the go-to tech expert and make a real impact in a dynamic environment.
- Qualifications: 2+ years of IT experience and a passion for problem-solving.
- Other info: Work in a collaborative team at our Kings Cross office.
The predicted salary is between 30000 - 40000 ÂŁ per year.
Scale AI is seeking a highly capable IT Support Engineer to join our IT team and deliver exceptional technical support across a secure, fast‑paced environment. In this role, you’ll be the frontline expert helping employees stay productive, troubleshooting issues, resolving requests, and keeping our systems running smoothly with a strong security‑first mindset.
You’ll support day‑to‑day operations, assist with onboarding and offboarding, manage SaaS and endpoint configurations, and ensure employees have the tools and access they need to do their best work. As part of a small, high‑impact team, you’ll also help improve processes, maintain clean documentation, and contribute to ensuring reliable technical infrastructure.
If you thrive in a dynamic environment, enjoy solving problems, and take pride in delivering thoughtful, high‑quality support, we’d love to have you on the team. The ideal candidate brings hands‑on experience with modern SaaS tools, endpoint management, troubleshooting methodologies, and clear documentation practices paired with a strong customer‑service mindset and a commitment to operating in a secure, mission‑driven environment.
You will:
- Onboard and offboard employees, which includes leading new hire orientations, provisioning and deprovisioning hardware, accounts, and access.
- Provide general IT support to all global Scale employees.
- Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more).
- Own IT asset management and ensure accurate and actionable records are kept of required equipment.
- Track, resolve, or dispatch all issues in our ticketing system (Jira Service Management).
- Create and update technology documentation for internal IT teams and for Scale employees.
Must be willing to be in office 100% of the time (5 days a week in Scale's Kings Cross office).
Ideally you’d have:
- 2+ years of corporate IT experience.
- Experience in administrating Google Workspace, Slack, Zoom, Okta, Azure AD/M365.
- Deep understanding of hardware and troubleshooting: hardware and software (Mac, Windows).
- Familiarity with MDM Services preferably Jamf and Intune.
- Familiarity with Zoom Rooms and the Zoom admin console.
- Experience working with remote teams and multiple offices globally, while using tools like Slack or Zoom to support them.
- Security and Compliance‑focused mindset.
Nice to haves:
- AI‑integration mindset for workflows.
- Familiarity with ITSM frameworks.
IT Support Engineer employer: Scale AI
Contact Detail:
Scale AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer
✨Tip Number 1
Get familiar with the tools we use! Knowing your way around Google Workspace, Slack, and Zoom will give you a leg up. Dive into some tutorials or guides to brush up on your skills before the interview.
✨Tip Number 2
Show off your troubleshooting skills! Prepare some examples of how you've solved tech issues in the past. We love candidates who can think on their feet and keep things running smoothly.
✨Tip Number 3
Don’t forget about documentation! Be ready to discuss how you maintain clear records and processes. We value clean documentation as it helps us all stay organised and efficient.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining our team at Scale.
We think you need these skills to ace IT Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, especially with SaaS tools and troubleshooting. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We’re looking for candidates who thrive on challenges, so share those moments when you turned a problem into a success!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Scale AI
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of modern SaaS tools and endpoint management. Be ready to discuss your hands-on experience with Google Workspace, Slack, Zoom, and any other relevant software. This will show that you're not just familiar with the tools but can also troubleshoot effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about times when you had to think on your feet or come up with creative solutions. This will demonstrate your ability to thrive in a fast-paced environment and your commitment to delivering high-quality support.
✨Emphasise Documentation Practices
Since maintaining clean documentation is key for this role, be ready to talk about your experience with creating and updating tech documentation. Highlight any systems you've used, like Jira Service Management, and how you ensure accuracy and clarity in your records.
✨Demonstrate a Security-First Mindset
Given the importance of security in this role, be prepared to discuss how you prioritise security in your IT practices. Share any experiences where you implemented security measures or dealt with compliance issues, showing that you understand the significance of a secure working environment.