At a Glance
- Tasks: Lead workplace operations and manage vendor performance across EMEA and MENA.
- Company: Join Scale, a pioneering tech company focused on AI development.
- Benefits: Inclusive workplace, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a chance to work with industry leaders and innovative projects.
- Why this job: Make a real impact in a high-growth environment while shaping workplace experiences.
- Qualifications: 6+ years in workplace operations with strong project delivery experience.
The predicted salary is between 66150 - 80850 £ per year.
Scale's Workplace Operations team owns the physical environment Scaliens work in: the real estate portfolio, the build-outs, the vendors, and the day-to-day service that makes an office run. You will be the senior Workplace leader in the region, accountable for on-site operations, projects, and vendor performance across EMEA and MENA, and you will drive the decisions in the region. You will partner directly with country leads and with Finance, Legal, People, and Physical Security.
What You’ll Do
- Run on-site operations across the region.
- Own service delivery, facilities, life safety, and workplace experience in every EMEA and Middle East office, including the offices without dedicated on-site coverage today.
- Manage the vendor base in region. Select, onboard, and hold local FM, security, food and beverage, and AV vendors accountable.
- Deliver the spaces. Run capital projects end to end, managing design, contractors, budget, schedule, and handover.
- Keep the regional portfolio on the calendar. Track lease dates, renewal and break notices, landlord obligations, and service contract expiries across the region, and surface them early enough to act on.
- Be the escalation point in regional business hours. Serve as the first call for country leads and local stakeholders, resolving issues in region.
- Partner with country and functional leadership. Work directly with key stakeholders on compliance and security requirements in each market.
- Own regional budget and planning. Build and manage the regional operating and capital budget, forecast space needs against headcount growth, and bring Scale's global workplace standards into each new market.
Qualifications
- 6+ years in workplace operations, corporate real estate, or facilities management, including direct ownership of multi-site operations and at least one office stand-up or major build-out delivered from the ground up.
- Hands-on project delivery experience in the UK and ideally the Middle East, with a working understanding of how landlord, fit-out, permitting, and vendor dynamics differ in Gulf markets from those in Europe, and enough lease fluency to read a document and know which dates and obligations matter.
- Real vendor and commercial management depth. You have scoped and negotiated services contracts, held vendors to service levels, and replaced ones that were not performing.
- The judgment to operate without a playbook. You are comfortable being the most senior Workplace person in the room, forming a recommendation on space, spend, and sequencing and defending it, rather than sending the question up.
- Prior experience at a high-growth technology company scaling internationally.
- Additional regional language capability, and/or hands-on work experience in the GCC.
Workplace Operations Manager London, UK Apply → employer: Scale AI, Inc.
As a Technical Program Manager at our London office, you will thrive in a dynamic and innovative work culture that prioritises collaboration and employee growth. We offer competitive benefits, including professional development opportunities and a supportive environment that encourages creativity and strategic thinking. Join us to be part of a forward-thinking team that is shaping the future of AI technology while enjoying the vibrant atmosphere of one of the world's leading cities.
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Some tips for your application 🫡
Show Us Your Leadership Skills:In the corporate leadership and management field, it's essential to highlight your leadership experience. Use your CV to flesh out examples of how you've led teams to success or managed significant projects. We want to see specific instances where your actions made a tangible difference in your previous roles!
Quantify Your Achievements:Numbers talk, especially in management! When detailing your achievements in your CV or cover letter, don’t just say you improved team performance. Instead, say you boosted productivity by 30% over six months through effective strategy implementation. This makes your application pop and shows us what you can bring to Scale AI, Inc..
Craft a Compelling Cover Letter:Your cover letter is your chance to narrate your professional journey. We’re looking for motivation and a clear understanding of what corporate leadership means to you. Dive into your aspirations and how they align with the values and vision of Scale AI, Inc.. Make it personal – we want to get to know you!
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How to prepare for a job interview at Scale AI, Inc.
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