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- Tasks: Manage customer returns and inquiries across various channels.
- Company: Join a dynamic team in a modern warehouse and office environment.
- Benefits: Enjoy a competitive salary and opportunities for career growth.
- Why this job: Be part of a brand that values exceptional customer service and teamwork.
- Qualifications: Previous customer service experience is essential; eCommerce experience preferred.
- Other info: Immediate shortlisting—apply now to secure your chance!
We are looking for an experienced, customer-focused, and highly organised professional to manage the returns process for our client's Direct-to-Consumer (D2C) orders. In this role, you will join an outstanding customer service team, taking ownership of customer returns across multiple channels, including web, Amazon, and eBay orders. You will also handle customer inquiries related to stock availability, product advice, and delivery updates.
As this role integrates both customer service and returns functions, your time will be split between our client's modern, purpose-built warehouse where you will have your own dedicated work space and their new, contemporary offices. You must be passionate about delivering exceptional customer service and representing the brand to the highest standard! Confidence in working independently, managing your time effectively whilst at the warehouse and being able to thrive in a fast-paced team environment when in the office is an absolute must!
This is a fantastic opportunity to grow and develop within an exciting brand with plenty of career progression prospects!
Key Responsibilities:- Managing customer returns efficiently, ensuring a seamless customer experience.
- Processing free-of-charge orders and maintaining accurate records.
- Handling customer inquiries via phone, email, and live chat.
- Collaborating with warehouse and logistics teams to improve return processes.
- Supporting the customer service team with tickets for their D2C customers.
- Previous customer service experience (D2C/eCommerce experience preferred).
- Experience in returns, logistics, or warehouse operations is a plus!
- Strong communication skills—both written and verbal.
- Proficiency in Microsoft Office (Excel, Word, Outlook).
- A proactive problem-solver with great attention to detail.
- A team player who thrives in a fast-paced environment.
We are shortlisting immediately—contact Sarah Palmer ASAP to avoid missing out.
Customer Service Adviser employer: SC4 Recruitment
Contact Detail:
SC4 Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Familiarise yourself with the returns process in eCommerce. Understanding how returns work, especially for platforms like Amazon and eBay, will give you an edge in interviews and show your commitment to the role.
✨Tip Number 2
Brush up on your communication skills. Since you'll be handling customer inquiries via various channels, practice clear and concise communication to demonstrate your ability to manage customer interactions effectively.
✨Tip Number 3
Showcase your problem-solving abilities. Prepare examples of how you've resolved customer issues in the past, particularly in a fast-paced environment, as this will highlight your proactive approach to customer service.
✨Tip Number 4
Research our company culture and values. Understanding what we stand for at StudySmarter will help you align your answers during the interview and demonstrate that you're a great fit for our team.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in D2C or eCommerce. Emphasise any roles where you managed returns or logistics, as this is crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to handle returns efficiently. Mention specific examples of how you've provided exceptional service in previous roles.
Highlight Key Skills: In your application, clearly outline your strong communication skills and proficiency in Microsoft Office. Provide examples of how you've used these skills in past positions to solve problems or improve processes.
Show Enthusiasm for the Brand: Demonstrate your enthusiasm for the brand and the role in your application. Research the company and mention why you want to be part of their team, focusing on their commitment to customer service and career progression opportunities.
How to prepare for a job interview at SC4 Recruitment
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles, especially in D2C or eCommerce. Be ready to share specific examples of how you've handled customer inquiries and resolved issues effectively.
✨Demonstrate Your Problem-Solving Skills
Prepare to discuss situations where you've had to think on your feet to solve a problem. This role requires a proactive approach, so showcasing your ability to tackle challenges will impress the interviewers.
✨Familiarise Yourself with Returns Processes
Since the role focuses on managing returns, it’s beneficial to understand common return processes and logistics. Research best practices in returns management to show your knowledge and enthusiasm for the position.
✨Exhibit Strong Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. Be prepared to answer questions both verbally and in writing, as you may be assessed on your written communication skills too.
