At a Glance
- Tasks: Support customers with enquiries, orders, and returns while delivering outstanding service.
- Company: Established DTC brand focused on customer experience.
- Benefits: Salary of £28,000 - £30,000 plus additional benefits.
- Other info: Join a positive team environment with opportunities for growth.
- Why this job: Make a real difference in customer journeys and build positive relationships.
- Qualifications: Experience in customer service and strong written communication skills.
The predicted salary is between 31500 - 38500 £ per year.
Do you genuinely enjoy supporting customers and finding solutions? We're recruiting for a customer-focused Customer Service Administrator to join the UK customer experience team of an established DTC brand. If you take pride in delivering outstanding customer service, love solving problems, and enjoy building positive customer relationships, we'd love to hear from you.
What you'll be doing:
- You'll be the first point of contact for customers, helping them with product enquiries, order updates, deliveries, returns and general support.
- Most customer interactions are handled via email, alongside some telephone support, making this an ideal role for someone with excellent written communication skills and a passion for creating great customer experiences.
- Working across the whole business, you'll help ensure every customer receives a fast, positive and professional experience.
We're looking for someone who has:
- Experience in customer service, customer care, customer support or customer experience
- Strong written communication skills
- A positive, empathetic and professional approach
- Good problem-solving ability
- Strong attention to detail
- Experience using CRM, customer service or ticketing systems is beneficial
What's in it for you?
£28,000 - £30,000 salary + benefits
If you're looking for a role where you can genuinely make a difference to the customer journey while working in a positive team environment, we'd love to hear from you.
Customer Service Administrator in Harlow employer: SC4 Recruitment Limited
Join a vibrant and innovative team in Chelmsford, Essex, where your digital marketing skills will thrive in a supportive environment that values creativity and analytical thinking. With a flexible work-from-home policy and opportunities for professional growth, you'll be empowered to take charge of exciting marketing campaigns while enjoying a collaborative culture that encourages new ideas and continuous learning. This is not just a job; it's a chance to make a meaningful impact within a dynamic organisation committed to your success.
