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- Tasks: Be the friendly voice for customers, helping with queries and resolving issues.
- Company: Join a dynamic team in Harlow focused on exceptional customer service.
- Benefits: Enjoy a £28,000 salary, 25 days holiday, and regular team socials.
- Why this job: Perfect for those who love people and want to make a difference in customer experiences.
- Qualifications: Previous D2C customer service experience and excellent communication skills are essential.
- Other info: Passion for sport and Zendesk experience are a plus!
The predicted salary is between 22400 - 33600 £ per year.
Are you a people person with a passion for delivering exceptional customer service? Do you enjoy working in a dynamic environment where you’re the first point of contact for customers? We’re looking for a Customer Service Advisor to join a friendly, fast-paced team in Harlow. In this role, you’ll provide direct-to-consumer (D2C) support, ensuring every interaction is handled with care, professionalism, and a focus on customer satisfaction.
About the Role
You’ll be the first point of contact for customers via phone, email, and live chat—helping with product queries, order tracking, and issue resolution. The goal is to enhance the customer experience through timely, efficient, and friendly service.
Key Responsibilities:
- Responding to customer inquiries about products and orders
- Processing orders and handling returns or exchanges
- Troubleshooting and resolving customer issues professionally
- Making tailored product recommendations to improve the customer journey
- Updating CRM and support systems accurately (Zendesk experience is a plus)
What We’re Looking For:
- Previous experience in D2C customer service
- Excellent written and verbal communication skills
- Ability to remain calm and solutions-focused under pressure
- Highly organised, with strong attention to detail
- A passion for sport is a plus!
- Experience with Zendesk or similar customer service platforms (desirable)
What’s on Offer:
- £28,000 salary
- 25 days holiday
- Regular team socials and a supportive team culture
- Comprehensive onboarding and training
- Opportunities for career growth
If you’re ready to bring energy, empathy, and efficiency to a growing business, apply today to join the team!
Locations
Customer Service Representative employer: SC4 Recruitment Limited
Contact Detail:
SC4 Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarise yourself with our products and services. Understanding what we offer will help you answer customer queries more effectively and demonstrate your enthusiasm for the role during any interactions.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios with a friend can help you feel more confident and prepared to handle inquiries professionally.
✨Tip Number 3
Research Zendesk or similar customer service platforms if you’re not already familiar with them. Having a basic understanding of how these systems work can give you an edge and show your commitment to learning.
✨Tip Number 4
Showcase your passion for customer service and sports during any conversations. Relating your personal interests to the role can help you connect with the team and demonstrate that you’re a great fit for our culture.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any direct-to-consumer roles. Emphasise your communication skills and ability to handle inquiries professionally.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to enhance the customer experience. Mention specific examples of how you've resolved issues or improved customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as problem-solving, organisation, and attention to detail. If you have experience with Zendesk or similar platforms, be sure to mention it.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at SC4 Recruitment Limited
✨Show Your People Skills
As a Customer Service Representative, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully handled customer interactions in the past, showcasing your empathy and communication skills.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about challenging customer situations you've faced. Highlight your approach to troubleshooting and resolving issues, emphasising your calmness under pressure and your focus on finding solutions.
✨Familiarise Yourself with the Company
Research the company and its products before the interview. Understanding their values and customer service philosophy will help you tailor your responses and show genuine interest in the role.
✨Prepare for Role-Play Scenarios
Interviews for customer service roles often include role-play exercises. Practice responding to common customer queries or complaints, demonstrating your ability to provide friendly and efficient service while maintaining professionalism.
