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- Tasks: Be the friendly voice for customers, helping with queries and resolving issues.
- Company: Join a dynamic team in Harlow focused on exceptional customer service.
- Benefits: Enjoy a £28,000 salary, 25 days holiday, and regular team socials.
- Why this job: Perfect for those who love people and want to make a real impact.
- Qualifications: Previous D2C customer service experience and great communication skills required.
- Other info: Passion for sport and Zendesk experience are a plus!
The predicted salary is between 22400 - 39200 £ per year.
Are you a people person with a passion for delivering exceptional customer service? Do you enjoy working in a dynamic environment where you’re the first point of contact for customers? We’re looking for a Customer Service Advisor to join a friendly, fast-paced team in Harlow. In this role, you’ll provide direct-to-consumer (D2C) support, ensuring every interaction is handled with care, professionalism, and a focus on customer satisfaction.
About the Role
You’ll be the first point of contact for customers via phone, email, and live chat—helping with product queries, order tracking, and issue resolution. The goal is to enhance the customer experience through timely, efficient, and friendly service.
Key Responsibilities:
- Responding to customer inquiries about products and orders
- Processing orders and handling returns or exchanges
- Troubleshooting and resolving customer issues professionally
- Making tailored product recommendations to improve the customer journey
- Updating CRM and support systems accurately (Zendesk experience is a plus)
What We’re Looking For:
- Previous experience in D2C customer service
- Excellent written and verbal communication skills
- Ability to remain calm and solutions-focused under pressure
- Highly organised, with strong attention to detail
- A passion for sport is a plus!
- Experience with Zendesk or similar customer service platforms (desirable)
What’s on Offer:
- £28,000 salary
- 25 days holiday
- Regular team socials and a supportive team culture
- Comprehensive onboarding and training
- Opportunities for career growth
If you’re ready to bring energy, empathy, and efficiency to a growing business, apply today to join the team!
Locations
Customer Service Advisor employer: SC4 Recruitment Limited
Contact Detail:
SC4 Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the products and services we offer at StudySmarter. Understanding our offerings will help you answer customer queries more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different scenarios with friends or family can help you become more comfortable handling various customer interactions.
✨Tip Number 3
If you have experience with Zendesk or similar platforms, be prepared to discuss it during your interview. Highlighting your familiarity with these tools can set you apart from other candidates.
✨Tip Number 4
Showcase your passion for customer service by sharing specific examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your commitment to enhancing the customer experience.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any direct-to-consumer roles. Emphasise your communication skills and ability to handle inquiries professionally.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to enhance the customer experience. Mention specific examples of how you've resolved issues or improved customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as problem-solving, organisation, and attention to detail. If you have experience with Zendesk or similar platforms, be sure to mention it.
Show Enthusiasm for the Role: Convey your excitement about the opportunity to work in a dynamic environment and your passion for sport, if applicable. This can help you stand out as a candidate who is genuinely interested in the position.
How to prepare for a job interview at SC4 Recruitment Limited
✨Show Your People Skills
As a Customer Service Advisor, your ability to connect with people is crucial. Be prepared to share examples of how you've successfully handled customer interactions in the past, showcasing your empathy and communication skills.
✨Demonstrate Problem-Solving Abilities
Expect to be asked about challenging customer situations you've faced. Highlight your approach to troubleshooting and resolving issues, emphasising your calmness under pressure and your focus on finding solutions.
✨Familiarise Yourself with the Company
Research the company and its products before the interview. Understanding their values and customer service philosophy will help you tailor your responses and show that you're genuinely interested in the role.
✨Prepare for Role-Play Scenarios
You might encounter role-play exercises during the interview. Practice responding to common customer queries or complaints, as this will demonstrate your readiness to handle real-life situations effectively.
