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- Tasks: Be the friendly voice for customers, helping with queries and resolving issues.
- Company: Join a dynamic team in Harlow focused on exceptional customer service.
- Benefits: Enjoy a £28,000 salary, 25 days holiday, and regular team socials.
- Why this job: Perfect for those who love people and want to make a real impact.
- Qualifications: Previous D2C customer service experience and great communication skills are essential.
- Other info: Passion for sport and Zendesk experience are a plus!
The predicted salary is between 16800 - 28000 £ per year.
Are you a people person with a passion for delivering exceptional customer service? Do you enjoy working in a dynamic environment where you’re the first point of contact for customers? We’re looking for a Customer Service Advisor to join a friendly, fast-paced team in Harlow. In this role, you’ll provide direct-to-consumer (D2C) support, ensuring every interaction is handled with care, professionalism, and a focus on customer satisfaction.
About the Role
You’ll be the first point of contact for customers via phone, email, and live chat—helping with product queries, order tracking, and issue resolution. The goal is to enhance the customer experience through timely, efficient, and friendly service.
Key Responsibilities:
- Responding to customer inquiries about products and orders
- Processing orders and handling returns or exchanges
- Troubleshooting and resolving customer issues professionally
- Making tailored product recommendations to improve the customer journey
- Updating CRM and support systems accurately (Zendesk experience is a plus)
What We’re Looking For:
- Previous experience in D2C customer service
- Excellent written and verbal communication skills
- Ability to remain calm and solutions-focused under pressure
- Highly organised, with strong attention to detail
- A passion for sport is a plus!
- Experience with Zendesk or similar customer service platforms (desirable)
What’s on Offer:
- £28,000 salary
- 25 days holiday
- Regular team socials and a supportive team culture
- Comprehensive onboarding and training
- Opportunities for career growth
If you're ready to bring energy, empathy, and efficiency to a growing business, apply today to join the team!
Customer Service Advisor employer: SC4 Recruitment Limited
Contact Detail:
SC4 Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the products and services offered by StudySmarter. Understanding our offerings will help you engage with customers more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing common customer scenarios can help you feel more confident and prepared for real interactions.
✨Tip Number 3
If you have experience with Zendesk or similar platforms, be ready to discuss specific examples of how you've used these tools to enhance customer service. This will show your technical proficiency and readiness for the role.
✨Tip Number 4
Showcase your passion for sports if applicable, as it aligns with our company culture. Sharing personal anecdotes related to sports can help you connect with the team and demonstrate your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, especially any direct-to-consumer roles. Emphasise your communication skills and ability to handle inquiries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to thrive in a fast-paced environment. Mention specific examples of how you've resolved customer issues or improved their experience.
Highlight Relevant Skills: In your application, focus on skills that align with the job description, such as problem-solving, attention to detail, and familiarity with CRM systems like Zendesk. Use keywords from the job listing to make your application stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Customer Service Advisor role.
How to prepare for a job interview at SC4 Recruitment Limited
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Be prepared to answer questions in a concise manner and showcase your written communication skills if asked to provide examples.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling complaints or processing returns. Prepare your responses to demonstrate how you would handle these situations effectively.
✨Familiarise Yourself with Zendesk
If you have experience with Zendesk or similar platforms, be ready to discuss it. If not, take some time to learn the basics of the software, as it may come up during the interview.
