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For Companies At a Glance
- Tasks: Manage customer orders, coordinate deliveries, and resolve queries in a dynamic office setting.
- Company: Join a leading company in the distribution and logistics sector with a supportive team culture.
- Benefits: Enjoy a competitive salary, structured work environment, and opportunities for professional growth.
- Why this job: Perfect for detail-oriented individuals who love problem-solving and delivering excellent customer experiences.
- Qualifications: Previous experience in admin or customer service, strong communication skills, and attention to detail required.
- Other info: This is a full-time role with a 6-12 month fixed-term contract starting in July.
The predicted salary is between 24000 - 29000 £ per year.
We’re hiring a Customer Service Administrator in South London for a full-time, 6–12 month FTC office-based position with a salary of £28,000 – £29,000, starting in July.
Are you a detail-oriented customer service professional who thrives in a fast-paced environment? We’re working with a fantastic company in the distribution & logistics sector that’s looking for a Customer Service Administrator to join their friendly and supportive team. This role is perfect for someone who loves structure, enjoys problem-solving, and takes pride in delivering smooth customer experiences. You'll be the key point of contact for B2B customers—managing orders, coordinating deliveries, and handling customer queries with accuracy and care.
What You’ll Be Doing:- Processing customer orders accurately using internal systems
- Communicating with 3PL partners to ensure timely deliveries
- Raising invoices and managing delivery documentation
- Tracking stock and receipting incoming goods
- Handling queries via phone, email, and live chat
- Managing customer complaints and providing solutions
- Supporting the wider operations team during peak periods
- Carrying out general administrative tasks to keep processes running smoothly
- Previous experience in admin, operations, or customer service
- Confident communicator with a professional and friendly manner
- Strong attention to detail and organisational skills
- Familiarity with systems such as MS Office and ERP/order platforms
- Proactive, reliable, and comfortable working in a busy office environment
Sound like a good fit? We’re shortlisting now for a July start, so if you’re available and looking for your next challenge, we’d love to hear from you!
Customer Service Administrator employer: SC4 Recruitment Limited
Contact Detail:
SC4 Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the logistics and distribution sector. Understanding the industry will help you speak confidently about how your skills can contribute to the role, especially when discussing order processing and customer interactions.
✨Tip Number 2
Brush up on your communication skills. Since you'll be the key point of contact for B2B customers, practice articulating your thoughts clearly and professionally, whether in person or over the phone.
✨Tip Number 3
Get comfortable with common software used in customer service roles, such as MS Office and ERP systems. If you have experience with similar platforms, be ready to discuss how you've used them effectively in past roles.
✨Tip Number 4
Showcase your problem-solving abilities during any discussions. Think of examples from your previous work where you successfully managed customer complaints or streamlined processes, as this will demonstrate your proactive approach.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, administration, or operations. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your attention to detail and problem-solving skills. Mention specific examples of how you've successfully managed customer queries or improved processes in previous roles.
Showcase Relevant Skills: Emphasise your familiarity with MS Office and any ERP/order platforms you've used. Highlight your organisational skills and ability to work in a fast-paced environment, as these are key for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Administrator.
How to prepare for a job interview at SC4 Recruitment Limited
✨Showcase Your Attention to Detail
As a Customer Service Administrator, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your meticulous nature helped resolve issues or improve processes.
✨Demonstrate Your Communication Skills
Since you'll be the key point of contact for B2B customers, it's important to exhibit strong communication skills. Practice articulating your thoughts clearly and confidently, and consider how you can convey complex information in a simple manner.
✨Familiarise Yourself with Relevant Systems
The role requires familiarity with systems like MS Office and ERP/order platforms. Before the interview, brush up on these tools and be ready to discuss your experience using them, as well as how you adapt to new software.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Think of scenarios where you've successfully managed customer complaints or logistical challenges, and be ready to explain your thought process and the outcomes.
