At a Glance
- Tasks: Support customers via email and phone, resolving issues and providing order information.
- Company: Join a friendly team in a growing international consumer products business.
- Benefits: Enjoy a competitive salary, 25 days holiday, and stable Monday-Friday hours.
- Other info: Opportunity for onboarding and training in a collaborative team.
- Why this job: Make a genuine impact on customer experiences while working in a supportive environment.
- Qualifications: Previous customer service experience and excellent communication skills are essential.
The predicted salary is between 27000 - 33000 £ per year.
We're looking for a customer-service-focused professional with experience in an office-based customer service role, supporting customers via inbound emails, resolving issues and enquiries, and providing accurate information on stock availability and customer orders. This is an excellent opportunity for someone with experience in DTC customer service, customer support, contact centre, customer resolution roles, or account management who wants to join a friendly customer service team where customer experience sits at the heart of everything they do.
In this role, you'll respond to customer enquiries, resolve issues, and ensure customers have an outstanding experience from start to finish. Most customer interactions are handled by email, with some telephone support, so strong communication and organisational skills are essential.
Responsibilities
- Responding to customer enquiries via email and telephone
- Resolving customer issues quickly and professionally
- Providing order and delivery support
- Liaising with internal departments
- Maintaining accurate customer records
- Contributing ideas to improve service and customer experience
- Supporting customers purchasing through online and marketplace channels
About You
- Previous customer service experience
- Excellent written and verbal communication skills
- Strong attention to detail
- Positive and friendly approach
- Calm under pressure
- Organised and proactive
- Passionate about delivering exceptional customer experiences
Why Join?
- Join a supportive and collaborative team environment
- Be part of a growing international consumer products business
- Opportunity to make a genuine impact on the customer experience
- Stable Monday-Friday working hours with no shifts or weekends
- £28,000-£30,000 salary DOE
- 25 days holiday
- Competitive Benefits
- Onboarding and Training
If you're passionate about delivering excellent customer service and enjoy helping customers find solutions, we'd love to hear from you. Apply now for a confidential discussion.
Customer Service Advisor in Harlow employer: SC4 Recruitment Limited Careers
Join a respected and growing manufacturing business in Essex, where your role as a Production Manager will not only enhance operational efficiency but also foster a culture of continuous improvement and team development. With a commitment to employee growth and a supportive work environment, you'll have the opportunity to make a significant impact while enjoying competitive benefits and a stable workplace that values innovation and collaboration.
Contact Details:
SC4 Recruitment Limited Careers Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Harlow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SC4 Recruitment Limited Careers. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SC4 Recruitment Limited Careers before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Harlow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SC4 Recruitment Limited Careers:Your cover letter is your chance to shine! Tell us why you want to work at SC4 Recruitment Limited Careers specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SC4 Recruitment Limited Careers!
How to prepare for a job interview at SC4 Recruitment Limited Careers
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
