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- Tasks: Lead front of house services and manage a team to deliver exceptional client experiences.
- Company: Join a global HQ known for its outstanding client service and professional environment.
- Benefits: Enjoy a dynamic workplace with opportunities for growth and development in a prestigious setting.
- Why this job: Be part of a team that sets the standard for client service and operational excellence.
- Qualifications: Strong people management skills and experience in client-facing roles are essential.
- Other info: This role requires working in the office five days a week.
The predicted salary is between 36000 - 60000 £ per year.
A brand new opportunity has arisen to join a global HQ and lead their front of house services to be the best-in-class. My client prides themselves on their client servicing and this extends from their legal support to the experience provided when they set foot into the global HQ.
You will be leading a team of front of house and AV professionals and you will be utilising your people management skills to curate an exceptional client experience at their HQ, raising the bar to deliver a best-in-class, 5-star service client journey from end-to-end.
You will be responsible for the strategic planning, operational and contract management of the client-facing facilities and function for the London office. This will include developing and implementing best practice policies and procedures across the front of house, ensuring that all teams are performing consistently and with optimum impact.
Working with the Head of Facilities, you will be accountable for the strategic and operational management of the entire client-facing function - including meeting and events, AV and client meeting room tech, catering and hospitality (fine dining and meeting room service), reception and concierge services.
- Responsibility for auditing standards/procedures relating to all areas of the front of house to ensure that the overall delivery and experience is consistently outstanding for all clients and visitors.
- Maintain well-connected, strong relations with key partners involved in setting the firm’s client strategy as well as the senior management of the London office.
Please note this is an office 5 days per week role.
Reception Manager employer: SC Staff and Consult
Contact Detail:
SC Staff and Consult Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception Manager
✨Tip Number 1
Familiarise yourself with the company’s values and client service philosophy. Understanding their approach will help you align your management style and demonstrate how you can enhance their front of house services.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed teams in high-pressure environments. Highlighting your experience in delivering exceptional client experiences will set you apart.
✨Tip Number 4
Research best practices in front of house management and client service. Being able to discuss innovative ideas or improvements you could implement will show your proactive approach and commitment to excellence.
We think you need these skills to ace Reception Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in front of house management, client servicing, and team leadership. Use specific examples that demonstrate your ability to deliver a 5-star service.
Craft a Compelling Cover Letter: In your cover letter, express your passion for client experience and detail how your skills align with the responsibilities outlined in the job description. Mention your strategic planning and operational management experience.
Showcase Leadership Skills: Emphasise your people management skills in both your CV and cover letter. Provide examples of how you have successfully led teams and improved service delivery in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Reception Manager role.
How to prepare for a job interview at SC Staff and Consult
✨Showcase Your People Management Skills
As a Reception Manager, you'll be leading a team. Be prepared to discuss your experience in managing teams, resolving conflicts, and motivating staff. Share specific examples of how you've successfully led a team to deliver exceptional service.
✨Demonstrate Your Client-Centric Approach
This role is all about providing a best-in-class client experience. Highlight your understanding of client needs and how you've previously tailored services to enhance their journey. Use anecdotes that illustrate your commitment to client satisfaction.
✨Prepare for Operational and Strategic Questions
Expect questions about your experience with operational management and strategic planning. Be ready to discuss how you would implement best practices and policies in a front-of-house setting, ensuring consistency and high standards.
✨Familiarise Yourself with the Company Culture
Research the company's values and culture before the interview. Understanding their approach to client servicing will help you align your answers with their expectations and demonstrate that you're a good fit for their team.
