Information Technology Support Specialist (City Of London)

A brand new role has arisen with a growing law firm.

This is an ideal role for an individual who has experience of providing 1st and 2nd line support within a law firm or professional services environment and has proven experience of working alongside an outsource provider.

In addition to managing the day-today relationship with the outsourced provider, you will provide initial first point of contact support, troubleshooting and advice for all internal clients/colleagues, as well as handling IT inductions and ad-hoc training for new joiners and existing staff.

The role is a busy one. Key responsibilities and duties will include, but will not be limited to-;

· Day-to-day Supplier management

· Leading the Firm’s cyber risks awareness programme

· Budgetary input

· Licence management

· Insurance (Cyber)

· Mobile management

· Policies and procedures

· Hardware

· Asset management

· Contracts register

· Service catalogue

· Software upgrades/maintenance (with outsourced MSP)

· Template management

· Software development (in conjunction with SaaS providers)

· Project management (including office moves)

· On/offboarding

· Induction

· Training

· KPIs

· 1st/2nd line support

· Local network/infrastructure

· Risk and compliance

· Business continuity/incident response

· Intranet update/maintenance

The ideal candidate will be able to offer

· Minimum of 3 years’ experience in a similar role, within a professional services environment.

· Experience of working with an outsourced IT Managed Service provider.

· Excellent communication and problem-solving skills – ability to build professional working relationships both internally and externally, across all levels.

· Able to prioritise and escalate tasks and workloads to provide the best possible service to internal clients.

· Experienced in the maintenance and negotiation of contracts with both new and existing third-party suppliers

My client can offer hybrid working of 3days per week in the office (flexibility will be required at times to assist with seat/floor moves, roll outs of new tech etc), as well as benefits that include season ticket loan and a great working culture.