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- Tasks: Provide 1st and 2nd line IT support, manage supplier relationships, and conduct training.
- Company: Join a growing law firm in the heart of London, focused on professional services.
- Benefits: Enjoy hybrid working, season ticket loans, and a vibrant company culture.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact.
- Qualifications: 3+ years in IT support within professional services; strong communication and problem-solving skills required.
- Other info: Flexibility needed for tech rollouts and office moves.
The predicted salary is between 36000 - 60000 £ per year.
A brand new role has arisen with a growing law firm. This is an ideal role for an individual who has experience of providing 1st and 2nd line support within a law firm or professional services environment and has proven experience of working alongside an outsource provider. In addition to managing the day-to-day relationship with the outsourced provider, you will provide initial first point of contact support, troubleshooting and advice for all internal clients/colleagues, as well as handling IT inductions and ad-hoc training for new joiners and existing staff. The role is a busy one.
Key responsibilities and duties will include, but will not be limited to:
- Day-to-day Supplier management
- Leading the Firm’s cyber risks awareness programme
- Budgetary input
- Licence management
- Insurance (Cyber)
- Mobile management
- Policies and procedures
- Hardware
- Asset management
- Contracts register
- Service catalogue
- Software upgrades/maintenance (with outsourced MSP)
- Template management
- Software development (in conjunction with SaaS providers)
- Project management (including office moves)
- On/offboarding
- Induction
- Training
- KPIs
- 1st/2nd line support
- Local network/infrastructure
- Risk and compliance
- Business continuity/incident response
- Intranet update/maintenance
The ideal candidate will be able to offer:
- Minimum of 3 years’ experience in a similar role, within a professional services environment.
- Experience of working with an outsourced IT Managed Service provider.
- Excellent communication and problem-solving skills - ability to build professional working relationships both internally and externally, across all levels.
- Able to prioritise and escalate tasks and workloads to provide the best possible service to internal clients.
- Experienced in the maintenance and negotiation of contracts with both new and existing third-party suppliers.
My client can offer hybrid working of 3 days per week in the office (flexibility will be required at times to assist with seat/floor moves, roll outs of new tech etc), as well as benefits that include season ticket loan and a great working culture.
Information Technology Support Specialist (City Of London) employer: SC Staff and Consult
Contact Detail:
SC Staff and Consult Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Support Specialist (City Of London)
✨Tip Number 1
Familiarise yourself with the specific IT systems and software commonly used in law firms. This knowledge will not only help you during interviews but also demonstrate your commitment to understanding the unique environment you'll be working in.
✨Tip Number 2
Network with professionals already working in IT support roles within law firms or similar environments. Attend industry events or join relevant online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Prepare to discuss your experience with outsourced IT providers in detail. Be ready to share specific examples of how you've managed relationships and resolved issues, as this is a key aspect of the role.
✨Tip Number 4
Showcase your communication skills by practising how you would explain technical concepts to non-technical staff. This will be crucial in your role, especially when providing training and support to colleagues.
We think you need these skills to ace Information Technology Support Specialist (City Of London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in providing 1st and 2nd line support, especially within a law firm or professional services environment. Emphasise any relevant skills such as supplier management and communication abilities.
Craft a Strong Cover Letter: In your cover letter, address the specific responsibilities mentioned in the job description. Discuss your experience with outsourced IT providers and how you can contribute to managing relationships and training staff effectively.
Showcase Problem-Solving Skills: Provide examples in your application that demonstrate your problem-solving skills and ability to handle multiple tasks. Mention any specific instances where you successfully managed IT issues or improved processes.
Highlight Relevant Experience: Clearly outline your experience with contract negotiation and management, as well as your familiarity with cyber risk awareness programmes. This will show that you understand the key aspects of the role and are prepared to take on its challenges.
How to prepare for a job interview at SC Staff and Consult
✨Showcase Your Experience
Make sure to highlight your previous experience in providing 1st and 2nd line support, especially within a law firm or professional services environment. Be prepared to discuss specific examples of how you've successfully managed relationships with outsourced IT providers.
✨Demonstrate Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly. Prepare to explain complex IT concepts in simple terms, as you will need to communicate effectively with colleagues at all levels.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about past challenges you've faced in IT support and how you resolved them, particularly in high-pressure situations.
✨Understand the Firm's Cyber Risks
Familiarise yourself with common cyber risks and be ready to discuss how you would lead a cyber risks awareness programme. Showing knowledge in this area will demonstrate your proactive approach to IT security.
