At a Glance
- Tasks: Manage customer orders and ensure smooth supply chain operations for Czech & Hungarian markets.
- Company: Join SC Johnson, a family company with over 130 years of innovation and purpose.
- Benefits: Enjoy flexible hours, 33 days leave, profit share, health insurance, and a revamped gym.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Be part of a dynamic team making a real impact in customer fulfilment and supply chain.
- Qualifications: Fluent in English, Czech, and Hungarian; customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
SC Johnson is a fifth-generation family company built on the spirit of our people. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.
As part of the EMEA Shared Service Centre, you'll provide outstanding service for all aspects of service for customers in our Czech & Hungarian markets (retailers) and for the SCJ sales team for which you're responsible. You will attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders, and liaise with internal stakeholders while working closely with the team to plan and organize every detail of the customer fulfilment journey.
The Customer Supply Chain function is made up of 5 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time in full, to our customers.
What’s in it for you?
- Flexible starting and finishing times + 4.5 day working week
- 33 days annual leave including public holidays due to supporting European countries
- Profit Share, Pension, Life cover & Health Insurance
- Shuttle bus from local train stations, Cycle to Work Scheme, EV Charging, Free parking
- Newly revamped Gym with free classes and NEW Spin Studio!
Responsibilities:
- Leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets.
- Work closely with other members of the customer Fulfilment team, as well as the Associate Manager to provide outstanding service to all customers.
- Maximize collaborative ways of working with trade customers through analysis; communicate recommendations to benefit the business and build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives.
- Professionally manage stock allocations in line with local sales & supply chain teams’ expectations in low or out of stock situations.
- Ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers.
- Supported by promotional grids, work closely with local sales teams and customers to ensure the professional management of customer promotions/other trade events.
- Ensure the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.
- Deliver ongoing effectiveness improvements to the order management activity using LEAN Tools and Methodologies.
Experience you’ll bring:
- Fluent in English and both Czech and Hungarian, written and verbal
- Should be of graduate caliber
- Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)
- Previous experience in customer services and order management experience (desirable)
- Intermediate level in Word, Excel and Outlook
- Knowledge of Lean methodology & tools an advantage (desirable)
Behaviours you’ll need:
- Ability to work under pressure and excellent attention to detail
- Ability to establish collaborative and trusting business relationships, through professional, proactive interactions
- Good team player and must show flexibility/adaptability
- Mindset to seek continuous improvement
- Strong communication and influencing Skills
Inclusion & Diversity
We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive. We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment.
Order Management Analyst - Czech & Hungarian speaker employer: SC Johnson
SC Johnson is an exceptional employer that fosters a collaborative and inclusive work culture, offering flexible working hours and a generous 4.5-day work week. Employees benefit from 33 days of annual leave, comprehensive health coverage, and unique perks like a newly revamped gym and a Cycle to Work Scheme, all while contributing to a company with a rich heritage of sustainability and innovation in the consumer goods sector.
StudySmarter Expert Advice🤫
We think this is how you could land Order Management Analyst - Czech & Hungarian speaker
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SC Johnson on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching SC Johnson's values and recent news. We want to show that we’re not just interested in the role, but also in being part of their mission.
✨Tip Number 3
Practice common interview questions, especially around order management and customer service. We need to demonstrate our skills and how they align with what SC Johnson is looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows we’re serious about joining the team!
We think you need these skills to ace Order Management Analyst - Czech & Hungarian speaker
Some tips for your application 🫡
Show Off Your Language Skills:Since this role requires fluency in Czech and Hungarian, make sure to highlight your language skills right at the top of your application. We want to see how you can leverage these languages to enhance customer service!
Tailor Your Experience:When you're writing your application, focus on your previous experience in order management and customer service. We love seeing how your background aligns with the responsibilities listed in the job description.
Be Detail-Oriented:Attention to detail is key for this role! Make sure your application is free from typos and clearly structured. We appreciate a well-organised application that reflects your ability to manage details effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with SC Johnson!
How to prepare for a job interview at SC Johnson
✨Know Your Stuff
Make sure you understand the role of an Order Management Analyst and the specifics of the supply chain process. Brush up on your knowledge of SAP, as well as any relevant Lean methodologies. This will show that you're not just interested in the job, but that you’re prepared to hit the ground running.
✨Language Skills Matter
Since this role requires fluency in Czech and Hungarian, be ready to demonstrate your language skills during the interview. Practice common phrases or scenarios you might encounter in customer service, as this will highlight your ability to communicate effectively with clients in their native languages.
✨Show Your Team Spirit
SC Johnson values collaboration, so be prepared to discuss examples of how you've worked successfully in a team. Think of specific instances where you’ve built strong relationships with colleagues or customers, and how that contributed to achieving a common goal.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
