At a Glance
- Tasks: Manage orders and provide top-notch service for Spanish and Portuguese markets.
- Company: Join SC Johnson, a global leader in quality products and iconic brands.
- Benefits: Enjoy flexible hours, 33 days leave, profit share, and health insurance.
- Other info: Work from home one day a week and access a newly revamped gym.
- Why this job: Be part of a family company making a positive impact for future generations.
- Qualifications: Fluent in Spanish and Portuguese with strong communication skills.
The predicted salary is between 29700 - 36300 £ per year.
While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying. Here at SC Johnson Ltd, we have an opportunity for an Order Management Analyst - Spanish + Portuguese Speaker to join our team based in Frimley. You will join us on a full-time, permanent basis in return for a competitive salary.
Function: Shared Service Centre - Customer Fulfillment
Location: Frimley, Surrey
This position is not available for international relocation. This position is eligible to work from home one day a week.
SC Johnson has been leading with purpose for 140 years, building high-quality products and iconic brands found in homes, schools and businesses in virtually every country worldwide.
About the Order Management Analyst - Spanish + Portuguese Speaker role
As part of the EMEA Shared Service Centre, you'll provide outstanding service for all aspects of service for customers in our Spanish & Portuguese markets (retailers) and for the SCJ sales team for which you're responsible. You will attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders, and liaise with internal stakeholders while working closely with the team to plan and organize every detail of the customer fulfilment journey.
About the function
The Customer Supply Chain function is made up of 5 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time in full, to our customers.
What's in it for you?
- Flexible starting and finishing times + 4.5 day working week
- 33 days annual leave including public holidays due to supporting European countries
- Profit Share, Pension, Life cover & Health Insurance
- Shuttle bus from local train stations, EV Charging, Free parking
- Newly revamped Gym with free classes and NEW Spin Studio!
Key responsibilities of our Order Management Analyst - Spanish.
Please click on the apply button to read the full job description.
Order Management Analyst - Spanish + Portuguese in Frimley employer: SC Johnson
SC Johnson is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and growth. Located in Frimley, Surrey, the company provides flexible working hours, generous annual leave, and a newly refurbished gym, fostering a healthy work-life balance. With a commitment to diversity and continuous improvement, SC Johnson empowers its employees to thrive while contributing to meaningful global initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Order Management Analyst - Spanish + Portuguese in Frimley
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SC Johnson. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SC Johnson before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Order Management Analyst - Spanish + Portuguese in Frimley
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SC Johnson:Your cover letter is your chance to shine! Tell us why you want to work at SC Johnson specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SC Johnson!
How to prepare for a job interview at SC Johnson
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
