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- Tasks: Manage customer orders and ensure exceptional service for our Scandinavian market.
- Company: Join SC Johnson, a family company with over 130 years of purpose-driven success.
- Benefits: Flexible hours, 33 days leave, profit share, health insurance, and a newly refurbished gym.
- Why this job: Be part of a team that drives efficiency and improves customer fulfilment processes.
- Qualifications: Fluent in English and a Scandinavian language; customer service experience preferred.
- Other info: Diverse and inclusive workplace with opportunities for growth and collaboration.
The predicted salary is between 30000 - 42000 £ per year.
SC Johnson is a fifth-generation family company built on the spirit of our people. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid, Glade, Ziploc and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.
As part of the EMEA Shared Service Centre, you will provide outstanding service for all aspects of service for customers in our Scandinavian market. In addition to that, you will attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders and liaise with internal stakeholders while working closely with the team to plan and organise every detail of the customer fulfilment journey. Using Lean methodology & tools, you will be looking for ways to improve and standardise processes.
The Customer Supply Chain function is made up of 5 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time and in full, to our customers.
What’s in it for you?
- Flexible starting and finishing times + 4.5 day working week
- 33 days annual leave including public holidays due to supporting European countries
- Profit Share, Pension, Life cover & Health Insurance
- Free Parking, Shuttle bus from local train stations, EV Charging, Cycle to Work scheme
- Newly refurbished onsite Gym + free Classes + NEW Spin Studio
Responsibilities:
- To deliver exceptional customer experience through efficient and accurate operational order management
- To ensure the effective management of Material Master Data in SAP, new product listings and delists into customers through liaison with the local sales & logistics service providers
- Supported by promotional grids, to work closely with local sales teams and customers to ensure the effective management of customer promotions/other trade events
- Monitor order flow to proactively identify problems, resolve issues, develop alternative solutions, and avoid shipping discrepancies
- To manage stock allocations in line with local sales & supply chain teams' expectations in low or out of stock situations
- Drive efficiency by simplification and standardisation of processes & procedures across multiple countries
- Work closely with other members of the Customer Fulfilment team as well as members of the Supply chain team and Logistics to provide outstanding service to all stakeholders
- Ensure compliance and Audit readiness
- To maximise collaborative ways of working with customers through analysis; to communicate recommendations to benefit the business and to build strong collaborative relationships with our partners to drive commercial and supply chain initiatives
Experience you’ll bring:
- Fluent in both English and in one or all Scandinavian languages (Danish, Swedish and/or Norwegian) written and verbal
- Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)
- Previous experience in customer service and order management (desirable)
- SAP knowledge (desirable)
- Intermediate level in Word, Excel, and Outlook
- Knowledge of Lean methodology & tools an advantage (desirable)
Behaviours you’ll need:
- Ability to work under pressure and excellent attention to detail
- Ability to establish collaborative and trusting business relationships, through professional, proactive interactions
- Good team player and must show flexibility/adaptability
- Mindset to seek continuous improvement
- Strong communication and influencing skills
Inclusion & Diversity
We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognise the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive. We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment.
Order Management Analyst – Scandinavian Speaker in Frimley employer: SC Johnson
Contact Detail:
SC Johnson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Management Analyst – Scandinavian Speaker in Frimley
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SC Johnson on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to order management and supply chain. We recommend using the STAR method to structure your answers – it helps you showcase your skills effectively!
✨Tip Number 3
Show off your language skills! Since this role requires Scandinavian language proficiency, be ready to demonstrate your fluency during the interview. Maybe even throw in a few phrases to impress them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Order Management Analyst – Scandinavian Speaker in Frimley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Order Management Analyst role. Highlight any relevant experience in supply chain and customer service, especially if you've worked with Scandinavian markets before. We want to see how you can bring your unique skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our mission at SC Johnson. Don't forget to mention your language skills and any experience with SAP or Lean methodologies.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with creative solutions, especially in fast-paced environments like supply chain management.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you'll be able to keep track of your application status. Plus, we love seeing applications come in through our official channels!
How to prepare for a job interview at SC Johnson
✨Know Your Stuff
Make sure you brush up on your supply chain knowledge and understand the end-to-end process. Familiarise yourself with SC Johnson's iconic brands and their market presence, especially in Scandinavia. This will show your genuine interest in the company and the role.
✨Showcase Your Language Skills
Since this role requires fluency in Scandinavian languages, be prepared to demonstrate your language skills during the interview. Practice common phrases or scenarios related to customer service and order management in Danish, Swedish, or Norwegian to impress your interviewers.
✨Lean Methodology Matters
SC Johnson values efficiency and continuous improvement. Brush up on Lean methodology and think of examples where you've applied these principles in past roles. Be ready to discuss how you can bring these skills to the team and help streamline processes.
✨Be a Team Player
Collaboration is key in this role. Prepare examples of how you've successfully worked in teams, especially in high-pressure situations. Highlight your ability to build strong relationships and communicate effectively with both internal stakeholders and customers.