Order Management Analyst - EU Speaker in Frimley

SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.

Location: Frimley, Surrey

Function: Supply Chain (SSC)

Contract: Permanent

As part of the EMEA Shared Service Centre, you’ll provide outstanding service for all aspects of service for customers in our GB market. In addition to that, you’ll attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders and liaise with internal stakeholders and work closely with the team to plan and organise every detail of the customer fulfilment journey. Using Lean methodology & tools, you’ll be looking for ways to improve and standardise processes. The Customer Supply Chain function is made up of 5 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time and in full, to our customers. We do not support international relocation for this role.

What’s in it for you?

• Flexible starting and finishing times + 4.5 day working week
• 33 days annual leave including public holidays due to supporting European countries
• Pension, Life cover & Health Insurance
• Shuttle bus from local train stations, Free Parking and EV Charging
• Newly refurbished Gym with free classes and NEW Spin Studio!

Responsibilities

• To deliver exceptional customer experience through efficient and accurate operational order management
• To ensure the effective management of Material Master Data in SAP, new product listings and delists into customers through liaison with the local sales & logistics service providers
• Supported by promotional grids, to work closely with local sales teams and customers to ensure the effective management of customer promotions/other trade events
• Monitor order flow to proactively identify problems, resolve issues, develop alternative solutions, and avoid shipping discrepancies
• To manage stock allocations in line with local sales & supply chain teams’ expectations in low or out of stock situations
• Drive efficiency by simplification and standardisation of processes & procedures across multiple countries
• Work closely with other members of the Customer Fulfilment team as well as members of the Supply chain team and Logistics to provide outstanding service to all stakeholders
• Ensure compliance and Audit readiness
• To maximise collaborative ways of working with customers through analysis; to communicate recommendations to benefit the business and to build strong collaborative relationships with our partners to drive commercial and supply chain initiatives

Experience You’ll Bring

• Fluency in English and at least one European language (German preferred), written and verbal
• Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)
• Previous experience in customer service and order management (desirable)
• SAP knowledge (desirable)
• Intermediate level in Word, Excel, and Outlook
• Knowledge of Lean methodology & tools an advantage (desirable)

Behaviours You’ll Need

• Ability to work under pressure and excellent attention to detail
• Ability to establish collaborative and trusting business relationships, through professional, proactive interactions
• Good team player and must show flexibility/adaptability
• Mindset to seek continuous improvement
• Strong communication and influencing Skills

Inclusion & Diversity

We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive. We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment.