At a Glance
- Tasks: Manage customer orders and ensure smooth supply chain operations for Czech & Hungarian markets.
- Company: Join SC Johnson, a family company with over 130 years of innovation.
- Benefits: Flexible hours, 33 days leave, profit share, health insurance, and a revamped gym.
- Other info: Dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of a diverse team making a real impact in customer fulfilment.
- Qualifications: Fluent in English, Czech, and Hungarian; customer service experience preferred.
The predicted salary is between 30000 - 40000 € per year.
SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.
About The Role
As part of the EMEA Shared Service Centre, you'll provide outstanding service for all aspects of service for customers in our Czech & Hungarian markets (retailers) and for the SCJ sales team for which you're responsible. You will attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders, and liaise with internal stakeholders while working closely with the team to plan and organize every detail of the customer fulfilment journey.
About The Function
The Customer Supply Chain function is made up of 5 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time in full, to our customers.
What’s in it for you?
- Flexible starting and finishing times + 4.5 day working week
- 33 days annual leave including public holidays due to supporting European countries
- Profit Share, Pension, Life cover & Health Insurance
- Shuttle bus from local train stations, Cycle to Work Scheme, EV Charging, Free parking
- Newly revamped Gym with free classes and NEW Spin Studio!
Responsibilities
- Leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets.
- Work closely with other members of the customer Fulfilment team, as well as the Associate Manager to provide outstanding service to all customers.
- Maximize collaborative ways of working with trade customers through analysis; communicate recommendations to benefit the business and build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives.
- Professionally manage stock allocations in line with local sales & supply chain teams’ expectations in low or out of stock situations.
- Ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers.
- Supported by promotional grids, work closely with local sales teams and customers to ensure the professional management of customer promotions/other trade events.
- Ensure the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.
- Deliver ongoing effectiveness improvements to the order management activity using LEAN Tools and Methodologies.
Experience You’ll Bring
- Fluent in English and both Czech and Hungarian, written and verbal
- Should be of graduate caliber
- Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)
- Previous experience in customer services and order management experience (desirable)
- Intermediate level in Word, Excel and Outlook
- Knowledge of Lean methodology & tools an advantage (desirable)
Behaviours You’ll Need
- Ability to work under pressure and excellent attention to detail
- Ability to establish collaborative and trusting business relationships, through professional, proactive interactions
- Good team player and must show flexibility/adaptability
- Mindset to seek continuous improvement
- Strong communication and influencing Skills
Inclusion & Diversity
We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive. We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment.
Order Management Analyst - Czech & Hungarian speaker in Frimley employer: SC Johnson
SC Johnson is an exceptional employer that fosters a collaborative and inclusive work culture, offering flexible working hours and a 4.5-day work week to support a healthy work-life balance. Employees benefit from generous annual leave, profit sharing, and comprehensive health insurance, alongside opportunities for personal and professional growth within a dynamic team dedicated to customer fulfilment in the EMEA region. Located in Frimley, Surrey, the company provides unique perks such as a shuttle bus service, a newly revamped gym, and a commitment to sustainability, making it an attractive place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Order Management Analyst - Czech & Hungarian speaker in Frimley
✨Tip Number 1
Network like a pro! Reach out to people in your field on LinkedIn or at industry events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely interested in being part of their team!
✨Tip Number 3
Practice your communication skills, especially in Czech and Hungarian. Being fluent is great, but being able to express yourself clearly in a professional setting is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Order Management Analyst - Czech & Hungarian speaker in Frimley
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how excited you are about joining SC Johnson and contributing to our mission. A little personality goes a long way!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience, especially in order management and customer service. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your achievements!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Order Management Analyst role. Remember, less is often more!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be part of our journey from the get-go. Let’s make it happen together!
How to prepare for a job interview at SC Johnson
✨Know Your Stuff
Make sure you understand the role of an Order Management Analyst and the specifics of the supply chain process. Brush up on your knowledge of SAP, as well as any relevant Lean methodologies. This will show that you're not just interested in the job, but that you’re prepared to hit the ground running.
✨Language Skills Matter
Since this role requires fluency in Czech and Hungarian, be ready to demonstrate your language skills during the interview. Practice common phrases or scenarios you might encounter in customer service, as this will highlight your ability to communicate effectively with clients in those languages.
✨Showcase Your Team Spirit
SC Johnson values collaboration, so be prepared to discuss examples of how you've worked successfully in a team. Think of specific instances where you’ve built strong relationships with colleagues or customers, and how that contributed to achieving a common goal.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities, especially in high-pressure situations. Prepare by thinking through potential challenges you might face in order management and how you would handle them. This will demonstrate your proactive mindset and readiness to improve processes.
