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- Tasks: Support the Customer Fulfilment Team with order automation, reporting, and process improvements.
- Company: Join SC Johnson, a family company with over 130 years of iconic brands like Raid and Ziploc.
- Benefits: Enjoy competitive pay, flexible hours, 33 days annual leave, and a newly updated onsite gym.
- Why this job: Be part of a diverse team driving global initiatives and making a positive impact on the planet.
- Qualifications: Strong analytical skills, proficiency in Excel and SAP, and excellent communication abilities required.
- Other info: This is a 12-month fixed-term contract based in Frimley, Surrey.
The predicted salary is between 36000 - 60000 £ per year.
SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid, Glade, Ziploc and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.
Analyst – Customer Fulfilment (Process Support Team)
Location: Frimley, Surrey
Function: Supply Chain – Shared Service Centre
About The Role
You\’ll provide support and expertise to the whole Customer Fulfilment Team for the following tasks (may not be limited to):
- Order Automation tools
- SAP trouble-shooting and SAP training/On-boarding
- SOAR compliance
- Reporting and Analytics
Drive and support for global initiatives with other SSCs and regional Customer fulfilment SMEs, Design and build reports, dashboards and analysis in Excel, Power BI and Tableau that lead to actionable insights and establish a reporting synergy between the SCJ business units.
This role is a 12 month Fixed Term contract
We do not support International Relocation for this role.
Responsibilities
Relationship Building
- To work closely with other members of the Customer Fulfilment Collaboration Team and Centralised Operations Team as well as the Associate Managers to provide outstanding process support to all stakeholders.
- To work closely with OPEX team and Lean Champions to drive process improvements & standardisation within the department.
Process Excellence
- Be the process expert, owner, trainer and main point of contact within (but not restricted to) the EMEA Customer Fulfilment function.
- Drive and deliver process-level improvements.
- Keep relevant training documentation accurate and available at all times
- Where applicable, represent EMEA CF team on Global SME program.
- Work with regional SMEs to standardize and/or implement global processes and tools.
Continuous Improvement
- Create capacity & drive efficiency by simplification and standardization of processes & procedures across multiple countries.
Experience You’ll Bring
- Order to delivery knowledge / experience
- Excellent communication and presentation skills
- Ability to work independently and prioritize tasks
- Strong team player skills – supporting customer fulfilment teams
- Strong analytical skills
- Highly proficient in Excel and SAP knowledge and knowledge of Tableau, Power BI is an advantage
Behaviours You’ll Need
- LEAN mindset
- Flexibility/adaptability/willing to work across processes
- Excellent organizational skills and ability to multitask
- Problem solving and results focused
What’s in it for you?
- Competitive pay & benefits incl Profit Share
- Flexible starting and finishing times + 4.5 day working week
- 33 days annual leave including public holidays due to supporting European countries
- Pension, Life cover & Health Insurance
- Shuttle bus service from local train stations, EV Charging points, Cycle to Work Scheme
- Newly updated onsite Gym with free classes and spin studio
Inclusion & Diversity
We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive.
We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment. Read more about our ongoing initiatives at https://jobs.scjohnson.com/inclusion. #J-18808-Ljbffr
Customer Fulfillment (Process Support Team) Analyst employer: SC Johnson
Contact Detail:
SC Johnson Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Fulfillment (Process Support Team) Analyst
✨Tip Number 1
Familiarise yourself with SC Johnson's core values and mission. Understanding their commitment to sustainability and community can help you align your answers during interviews, showcasing how your personal values resonate with theirs.
✨Tip Number 2
Network with current or former employees of SC Johnson, especially those in the Customer Fulfilment team. They can provide valuable insights into the company culture and the specific skills that are highly regarded in this role.
✨Tip Number 3
Brush up on your SAP and Excel skills, as these are crucial for the role. Consider taking online courses or tutorials to enhance your proficiency, which will not only boost your confidence but also demonstrate your commitment to the position.
✨Tip Number 4
Prepare examples of how you've driven process improvements in previous roles. Be ready to discuss specific instances where you've used analytical skills to solve problems, as this aligns perfectly with the responsibilities outlined in the job description.
We think you need these skills to ace Customer Fulfillment (Process Support Team) Analyst
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and required skills for the Customer Fulfillment Analyst position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: Emphasise your experience with order delivery processes, SAP, and analytical tools like Excel, Power BI, or Tableau. Provide specific examples of how you've used these skills in previous roles to drive process improvements or support teams.
Showcase Soft Skills: In addition to technical skills, focus on your communication, teamwork, and problem-solving abilities. Use examples that demonstrate your flexibility and adaptability in a fast-paced environment, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that not only summarises your qualifications but also expresses your enthusiasm for SC Johnson's mission and values. Mention your desire to contribute to their goals and how you can be a valuable addition to their team.
How to prepare for a job interview at SC Johnson
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Customer Fulfilment Analyst. Familiarise yourself with order automation tools, SAP, and reporting tools like Excel, Power BI, and Tableau. This knowledge will help you answer questions confidently and demonstrate your suitability for the role.
✨Showcase Your Analytical Skills
Prepare to discuss your analytical skills and how you've used them in previous roles. Be ready to provide examples of how you've driven process improvements or created reports that led to actionable insights. This will highlight your ability to contribute to the team's goals.
✨Emphasise Team Collaboration
Since this role involves working closely with various teams, be prepared to talk about your experience in team settings. Share examples of how you've built relationships and collaborated effectively with others to achieve common objectives.
✨Demonstrate a Lean Mindset
SC Johnson values a lean mindset, so be ready to discuss how you've applied lean principles in your work. Talk about any experiences you have with process standardisation and continuous improvement, as this will align with the company's focus on efficiency.
