At a Glance
- Tasks: Manage customer orders and ensure smooth supply chain operations for Scandinavian markets.
- Company: Join SC Johnson, a family company with over 130 years of innovation.
- Benefits: Flexible hours, 33 days leave, profit share, health insurance, and a gym.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be part of a team that values collaboration and continuous improvement.
- Qualifications: Fluent in English and a Scandinavian language; customer service experience preferred.
The predicted salary is between 28800 - 43200 £ per year.
SC Johnson is a fifth-generation family company built on the spirit of our people. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.
As part of the EMEA Shared Service Centre, you will provide outstanding service for all aspects of service for customers in our Scandinavian market. In addition to that, you will attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders and liaise with internal stakeholders while working closely with the team to plan and organise every detail of the customer fulfilment journey. Using Lean methodology & tools, you will be looking for ways to improve and standardise processes.
The Customer Supply Chain function is made up of 5 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time and in full, to our customers.
What’s in it for you?
- Flexible starting and finishing times + 4.5 day working week
- 33 days annual leave including public holidays due to supporting European countries
- Profit Share, Pension, Life cover & Health Insurance
- Free Parking, Shuttle bus from local train stations, EV Charging, Cycle to Work scheme
- Newly refurbished onsite Gym + free Classes + NEW Spin Studio!
Responsibilities
- To deliver exceptional customer experience through efficient and accurate operational order management
- To ensure the effective management of Material Master Data in SAP, new product listings and delists into customers through liaison with the local sales & logistics service providers
- Supported by promotional grids, to work closely with local sales teams and customers to ensure the effective management of customer promotions/other trade events
- Monitor order flow to proactively identify problems, resolve issues, develop alternative solutions, and avoid shipping discrepancies
- To manage stock allocations in line with local sales & supply chain teams’ expectations in low or out of stock situations
- Drive efficiency by simplification and standardisation of processes & procedures across multiple countries
- Work closely with other members of the Customer Fulfilment team as well as members of the Supply chain team and Logistics to provide outstanding service to all stakeholders
- Ensure compliance and Audit readiness
- To maximise collaborative ways of working with customers through analysis; to communicate recommendations to benefit the business and to build strong collaborative relationships with our partners to drive commercial and supply chain initiatives
Experience you’ll bring
- Fluent in both English and in one or all Scandinavian languages (Danish, Swedish and/or Norwegian) written and verbal
- Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)
- Previous experience in customer service and order management (desirable)
- SAP knowledge (desirable)
- Intermediate level in Word, Excel, and Outlook
- Knowledge of Lean methodology & tools an advantage (desirable)
Behaviours you’ll need
- Ability to work under pressure and excellent attention to detail
- Ability to establish collaborative and trusting business relationships, through professional, proactive interactions
- Good team player and must show flexibility/adaptability
- Mindset to seek continuous improvement
- Strong communication and influencing skills
Inclusion & Diversity
We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognise the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive. We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment.
Order Management Analyst – Scandinavian Speaker in Frimley employer: SC Johnson Professional
At SC Johnson, we pride ourselves on being a fifth-generation family company that values the spirit of our people. Located in Frimley, Surrey, our Order Management Analyst role offers a flexible work environment, generous annual leave, and a commitment to employee well-being with benefits like profit sharing and health insurance. Join us to be part of a diverse and inclusive culture that fosters growth and innovation while making a positive impact on the planet and future generations.
StudySmarter Expert Advice🤫
We think this is how you could land Order Management Analyst – Scandinavian Speaker in Frimley
✨Tip Number 1
Network like a pro! Reach out to current or former employees at SC Johnson on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching SC Johnson's values and recent news. We want to show that we’re not just interested in the role, but also in being part of their mission.
✨Tip Number 3
Practice common interview questions, especially those related to supply chain and customer service. We need to be ready to showcase our skills and experiences confidently!
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets seen. Plus, it shows we’re serious about joining the SC Johnson team.
We think you need these skills to ace Order Management Analyst – Scandinavian Speaker in Frimley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Order Management Analyst role. Highlight your experience in supply chain and customer service, especially if you've worked with Scandinavian markets before. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Don't forget to mention your language skills and any relevant experience with SAP or Lean methodologies.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with creative solutions, especially in fast-paced environments like supply chain management.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at SC Johnson Professional
✨Know Your Stuff
Make sure you brush up on your supply chain knowledge, especially around order management and SAP. Familiarise yourself with Lean methodology as well, since it’s a big part of the role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Language Skills
Since this role requires fluency in Scandinavian languages, be prepared to demonstrate your language skills during the interview. You might be asked to converse in Danish, Swedish, or Norwegian, so practice speaking and writing in these languages beforehand.
✨Highlight Your Customer Service Experience
Think of specific examples from your past roles where you delivered exceptional customer service or resolved issues effectively. This will help you illustrate your ability to manage customer relationships and ensure satisfaction, which is key for this position.
✨Be Ready to Discuss Teamwork
This role involves collaborating with various teams, so be prepared to talk about your experiences working in a team environment. Share examples of how you’ve built strong relationships and contributed to team success, as this will demonstrate your fit within SC Johnson's culture.
