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For Companies At a Glance
- Tasks: Manage customer orders and stock allocations while ensuring top-notch service.
- Company: Join SC Johnson, a family company with over 130 years of innovation.
- Benefits: Enjoy flexible hours, 33 days off, profit sharing, and health perks.
- Other info: Dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of a diverse team making a real impact in customer fulfilment.
- Qualifications: Fluent in English and Italian, with customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.
• Location: Frimley, Surrey
• Function: EMEA Shared Service Centre (SSC) – Customer Fulfilment
About the Order Management Analyst - Italian Speaker role
As part of the EMEA SSC, you'll provide outstanding service for all aspects of service for a portfolio of defined customers (retailers) and for the SCJ sales team for which you're responsible for this reason we will require you to speak Italian. As well as this you'll attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders and liaise with internal stakeholders and working closely with the team to plan and organize every detail of the customer fulfilment journey.
About the Team/Department
The Customer Supply Chain function is made up of 7 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time in full to our customers (retailers).
What's in it for you as our Order Management Analyst - Italian Speaker?
- Flexible starting and finishing times + 4.5 day working week
- 33 days annual leave including public holidays due to supporting European countries
- Profit Share, Pension, Life cover & Health Insurance
- Free parking, Shuttle bus from local train stations, EV Charging, Cycle to Work Scheme
- Newly updated onsite Gym with free classes + NEW Spin Studio!
Responsibilities as our Order Management Analyst - Italian Speaker include:
- To leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets;
- To maximise collaborative ways of working with trade customers through analysis; to communicate recommendations to benefit the business and to build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives;
- To professionally manage stock allocations in line with local sales & supply chain teams' expectations in low or out of stock situations;
- To ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers;
- Ensure the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.
Experience you'll bring as our Order Management Analyst - Italian Speaker:
- Fluent in English and Italian both written and verbal and if you have Greek it would be an advantage
- Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)
- Previous experience in customer services and order management experience (desirable)
- Intermediate level in Word, Excel and Outlook
Behaviours you'll need:
- Influencing, presenting, communication and problem-solving skills
- Ability to establish collaborative and trusting business relationships, through professional, proactive interactions
- Very good team player
- Mindset to seek continuous improvement
If you feel you have what it takes to become our Order Management Analyst - Italian Speaker, then please click ‘apply' now!
Inclusion & Diversity
We're a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive. We're committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment.
Locations
Order Management Analyst - Italian Speaker in Guildford, Surrey employer: SC Johnson Ltd
Contact Detail:
SC Johnson Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Management Analyst - Italian Speaker in Guildford, Surrey
✨Tip Number 1
Network like a pro! Reach out to current employees at SC Johnson on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Order Management Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your supply chain knowledge. Familiarise yourself with common challenges in order management and think of examples from your past experience that showcase your problem-solving skills.
✨Tip Number 3
Show off your language skills! Since this role requires fluency in Italian, be ready to demonstrate your language proficiency during the interview. Practice speaking about your previous experiences in Italian to make a great impression.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the SC Johnson team.
We think you need these skills to ace Order Management Analyst - Italian Speaker in Guildford, Surrey
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for an Italian speaker, make sure to highlight your language skills in your application. Use both English and Italian where appropriate to demonstrate your fluency and make a great first impression!
Tailor Your CV: Take a moment to customise your CV for the Order Management Analyst role. Focus on relevant experience in supply chain or customer service, and don’t forget to mention any specific achievements that showcase your skills.
Be Clear and Concise: When writing your cover letter, keep it clear and to the point. We want to see your personality shine through, but also ensure you communicate your qualifications effectively without rambling.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better!
How to prepare for a job interview at SC Johnson Ltd
✨Brush Up on Your Italian
Since this role requires fluency in Italian, make sure to practice your language skills before the interview. Try to engage in conversations or even conduct mock interviews in Italian to boost your confidence and fluency.
✨Know Your Supply Chain Basics
Familiarise yourself with the fundamentals of supply chain management. Understanding key concepts will help you answer questions more effectively and demonstrate your knowledge during the interview.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully solved problems or improved processes. This will highlight your ability to think critically and adapt, which is crucial for an Order Management Analyst.
✨Research SC Johnson's Values
Take some time to learn about SC Johnson's mission and values. Being able to align your answers with their company culture will show that you're genuinely interested in being part of their team and contribute to their goals.