At a Glance
- Tasks: Manage customer orders and ensure smooth supply chain operations for French markets.
- Company: Join SC Johnson, a family company with over 130 years of innovation.
- Benefits: Flexible hours, 33 days leave, profit share, health insurance, and gym access.
- Other info: Dynamic work environment with opportunities for growth and collaboration.
- Why this job: Be part of a diverse team making a real impact in customer fulfilment.
- Qualifications: Fluent in English and French, with customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Here at SC Johnson Ltd, we have an opportunity for an Order Management Analyst - French Speaker to join our team based in Frimley. You will join us on a full-time, permanent basis in return for a competitive salary.
Function: Shared Service Centre - Customer Fulfillment
Please note this role is not eligible for relocation. Remote work is available once per week for eligible employees.
About the Order Management Analyst - French Speaker role:
As part of the EMEA Shared Service Centre, you'll provide outstanding service for all aspects of service for customers in our French markets (retailers) and for the SCJ sales team for which you're responsible. You’ll attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders, and liaise with internal stakeholders while working closely with the team to plan and organize every detail of the customer fulfilment journey.
About the function:
The Customer Supply Chain function is made up of 5 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time in full, to our customers.
What’s in it for you?
- Flexible starting and finishing times + 4.5 day working week
- 33 days annual leave including public holidays due to supporting European countries
- Profit Share, Pension, Life cover & Health Insurance
- Shuttle bus from local train stations, Cycle to Work Scheme, EV Charging, Free parking
- Newly revamped Gym with free classes and NEW Spin Studio!
Key responsibilities:
- Leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets.
- Work closely with other members of the customer Fulfilment team, as well as the Associate Manager to provide outstanding service to all customers.
- Maximize collaborative ways of working with trade customers through analysis; communicate recommendations to benefit the business and build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives.
- Professionally manage stock allocations in line with local sales & supply chain teams' expectations in low or out of stock situations.
- Ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers.
- Supported by promotional grids, work closely with local sales teams and customers to ensure the professional management of customer promotions/other trade events.
- Ensure the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.
- Deliver ongoing effectiveness improvements to the order management activity using LEAN Tools and Methodologies.
What we’re looking for:
- Fluent in English and French, written and verbal.
- Should be of graduate caliber.
- Supply Chain Experience or understanding of end-to-end Supply Chain (desirable).
- Previous experience in customer services and order management experience (desirable).
- Intermediate level in Word, Excel and Outlook.
- Knowledge of Lean methodology & tools an advantage (desirable).
Behaviours you’ll need:
- Ability to work under pressure and excellent attention to detail.
- Ability to establish collaborative and trusting business relationships, through professional, proactive interactions.
- Good team player and must show flexibility/adaptability.
- Mindset to seek continuous improvement.
- Strong communication and influencing skills.
Inclusion & Diversity:
We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive. We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment.
If you feel you have what it takes to become our Order Management Analyst - French Speaker, then please click ‘apply’ now!
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