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- Tasks: Join our team to manage customer orders and ensure smooth fulfilment in Spanish and Portuguese markets.
- Company: SC Johnson is a family-owned company with over 130 years of experience, known for top brands like Raid and Glade.
- Benefits: Enjoy a competitive salary, supportive team culture, and opportunities for personal growth.
- Why this job: Be part of a purpose-driven company making a positive impact while developing your skills in a dynamic environment.
- Qualifications: Fluent in English and Portuguese, with conversational Spanish; customer service experience preferred.
- Other info: This is a full-time, permanent role based in Frimley, Surrey.
The predicted salary is between 28800 - 42000 £ per year.
Here at SC Johnson Ltd, we have an opportunity for someone to join a great team as a Customer Fulfilment Analyst - Portuguese and Spanish Speaker in our Shared Service Centre function based in Frimley. You will join us on a full-time, permanent basis in return for a competitive salary.
Location: Frimley, Surrey
Function: Shared Service Centre - Order Management
SC Johnson is a fifth-generation family company built on a spirit of adventure and winning the right way. We have been leading with purpose for over 130 years, building top brands such as Raid, Glade, Kiwi, OFF!, Windex, Ziploc and more, in virtually every country. Through these household names, we are making a positive difference to the world around us. But we only succeed with the combined vitality and strength of our 13,000 people who we truly value and support in their pursuit of individual and shared goals.
About the role of Customer Fulfilment Analyst - Portuguese and Spanish Speaker:
As part of the EMEA Shared Service Centre, you will provide outstanding service for all aspects of service for customers in our Spanish & Portuguese markets (retailers) and for the SCJ sales team for which you are responsible. You will attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders, and liaise with internal stakeholders while working closely with the team to plan and organize every detail of the customer fulfilment journey.
Key responsibilities:
- Leveraging communication and influencing skills in relation to order management, to maximize the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets.
- Working closely with other members of the customer Fulfilment team, as well as the Associate Manager to provide outstanding service to all customers.
- Maximizing collaborative ways of working with trade customers through analysis; to communicate recommendations to benefit the business and to build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives.
- Professionally managing stock allocations in line with local sales & supply chain teams' expectations in low or out of stock situations.
- Ensuring the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers.
- Supported by promotional grids, working closely with local sales teams and customers to ensure the professional management of customer promotions/other trade events.
- Ensuring the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.
- Delivering ongoing effectiveness improvements to the order management activity using LEAN Tools and Methodologies.
What we’re looking for:
Experience you’ll bring:
- Fluent in English and Portuguese, written and verbal, with a minimum of conversational Spanish (preferred).
- Should be of graduate caliber.
- Supply Chain Experience or understanding of end-to-end Supply Chain (desirable).
- Previous experience in customer services and order management experience (desirable).
- Intermediate level in Word, Excel and Outlook.
Behaviours you’ll need:
- Excellent attention to detail.
- Very good team player.
- Mindset to seek continuous improvement.
- Strong sense of urgency.
- Flexibility/Adaptability.
- Ability to work under pressure.
You must be eligible to work in the country of application. If you feel you have what it takes to become our Customer Fulfilment Analyst - Portuguese and Spanish Speaker, then please click ‘apply' now!
Customer Fulfilment Analyst-Portuguese & Spanish in Camberley employer: SC Johnson Ltd
Contact Detail:
SC Johnson Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Fulfilment Analyst-Portuguese & Spanish in Camberley
✨Tip Number 1
Familiarise yourself with SC Johnson's brands and values. Understanding their mission and the products they offer will help you align your responses during interviews and demonstrate your genuine interest in the company.
✨Tip Number 2
Brush up on your supply chain knowledge, especially regarding order management processes. Being able to discuss relevant concepts and how they apply to the role will show that you're prepared and knowledgeable.
✨Tip Number 3
Practice your communication skills in both Portuguese and Spanish. Since the role requires interaction with customers in these languages, being able to demonstrate fluency and confidence will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of SC Johnson on platforms like LinkedIn. They can provide insights into the company culture and the specifics of the Customer Fulfilment Analyst role, which can be invaluable during your application process.
We think you need these skills to ace Customer Fulfilment Analyst-Portuguese & Spanish in Camberley
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and order management. Emphasise your language skills in Portuguese and Spanish, as well as any supply chain knowledge you possess.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the company. Mention specific experiences that demonstrate your attention to detail and ability to work under pressure, aligning them with the key responsibilities outlined in the job description.
Highlight Relevant Skills: In your application, clearly outline your proficiency in Microsoft Word, Excel, and Outlook. Provide examples of how you've used these tools in previous roles, especially in relation to order management or customer fulfilment.
Showcase Continuous Improvement Mindset: Include examples of how you've contributed to process improvements in past roles. This could be through the use of LEAN tools or other methodologies, which is a key aspect of the role at SC Johnson.
How to prepare for a job interview at SC Johnson Ltd
✨Showcase Your Language Skills
Since the role requires fluency in Portuguese and conversational Spanish, be prepared to demonstrate your language abilities during the interview. You might be asked to answer questions or discuss scenarios in both languages, so practice speaking clearly and confidently.
✨Understand Supply Chain Basics
Familiarise yourself with key supply chain concepts and terminology. The interviewer may ask about your understanding of order management and stock allocation, so having a solid grasp of these topics will help you stand out as a knowledgeable candidate.
✨Prepare Examples of Teamwork
As a Customer Fulfilment Analyst, you'll need to work closely with various teams. Prepare specific examples from your past experiences that highlight your ability to collaborate effectively and contribute to team success, especially in high-pressure situations.
✨Demonstrate Attention to Detail
Given the importance of accuracy in order processing and data management, be ready to discuss how you ensure attention to detail in your work. You could share techniques you use to minimise errors and improve efficiency, which aligns with the company's focus on continuous improvement.
