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- Tasks: Manage customer orders and stock allocations while ensuring smooth communication with stakeholders.
- Company: Join SC Johnson, a family company with over 130 years of innovation and iconic brands.
- Benefits: Enjoy flexible hours, 33 days leave, profit share, health insurance, and a gym on-site.
- Other info: Dynamic work environment with opportunities for continuous improvement and career growth.
- Why this job: Be part of a diverse team making a real impact in customer fulfilment across Europe.
- Qualifications: Fluent in English and Italian; experience in customer service and supply chain is a plus.
The predicted salary is between 30000 - 40000 £ per year.
SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers – such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future – for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story.
• Location: Frimley, Surrey
• Function: EMEA Shared Service Centre (SSC) – Customer Fulfilment
About the Order Management Analyst - Italian Speaker role: As part of the EMEA SSC, you'll provide outstanding service for all aspects of service for a portfolio of defined customers (retailers) and for the SCJ sales team for which you're responsible for this reason we will require you to speak Italian. You’ll attend supply chain meetings, manage stock allocations, ensure accurate processing of all orders and liaise with internal stakeholders while working closely with the team to plan and organize every detail of the customer fulfilment journey.
About the Team/Department: The Customer Supply Chain function is made up of 7 multilingual teams who support our commercial businesses across the EMEA region with making sure our products are delivered on time in full to our customers (retailers).
What’s in it for you as our Order Management Analyst - Italian Speaker?
- Flexible starting and finishing times + 4.5 day working week
- 33 days annual leave including public holidays due to supporting European countries
- Profit Share, Pension, Life cover & Health Insurance
- Free parking, Shuttle bus from local train stations, EV Charging, Cycle to Work Scheme
- Newly updated onsite Gym with free classes + NEW Spin Studio!
Responsibilities as our Order Management Analyst - Italian Speaker include:
- To leverage communication and influencing skills in relation to order management, to maximize the customer case fill (and on time delivery if appropriate) in line with departmental and customer targets;
- To maximise collaborative ways of working with trade customers through analysis; to communicate recommendations to benefit the business and to build strong collaborative relationships with our partners in the local business to drive commercial and supply chain initiatives;
- To professionally manage stock allocations in line with local sales & supply chain teams' expectations in low or out of stock situations;
- To ensure the effective management of new product listings and delists into customers through liaison with the local sales & logistics service providers;
- Ensure the accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.
Experience you’ll bring as our Order Management Analyst - Italian Speaker:
- Fluent in English and Italian both written and verbal and if you have Greek it would be an advantage
- Supply Chain Experience or understanding of end-to-end Supply Chain (desirable)
- Previous experience in customer services and order management experience (desirable)
- Intermediate level in Word, Excel and Outlook
Behaviours you’ll need:
- Influencing, presenting, communication and problem-solving skills
- Ability to establish collaborative and trusting business relationships, through professional, proactive interactions
- Very good team player
- Mindset to seek continuous improvement
If you feel you have what it takes to become our Order Management Analyst - Italian Speaker, then please click ‘apply' now!
Inclusion & Diversity: We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognize the breadth of human experience, and we work to celebrate it. It is our goal to build a diverse, inclusive, and supportive work environment where all people can thrive. We’re committed to ongoing efforts that help us attract, hire, and retain diverse talent who want to build a positive, inclusive environment.
Order Management Analyst - Italian Speaker in Camberley employer: SC Johnson Ltd
Contact Detail:
SC Johnson Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Management Analyst - Italian Speaker in Camberley
✨Tip Number 1
Network like a pro! Reach out to current employees at SC Johnson on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Order Management Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your supply chain knowledge. Familiarise yourself with common challenges in order management and think of examples from your past experience that showcase your problem-solving skills.
✨Tip Number 3
Show off your language skills! Since this role requires fluency in Italian, be ready to demonstrate your proficiency during the interview. Practice speaking about your previous experiences in both English and Italian.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the SC Johnson team.
We think you need these skills to ace Order Management Analyst - Italian Speaker in Camberley
Some tips for your application 🫡
Show Off Your Language Skills: Since this role requires you to be fluent in both English and Italian, make sure to highlight your language proficiency right at the start of your application. We want to see how you can leverage these skills in a professional setting!
Tailor Your Experience: When detailing your previous roles, focus on any experience related to order management or customer service. We love seeing how your past experiences align with what we do here at SC Johnson, so don’t hold back!
Be Yourself: We’re all about authenticity! Let your personality shine through in your application. Share your passion for supply chain management and how you can contribute to our team’s success. We want to know the real you!
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to keep track of your application and ensure it reaches the right people!
How to prepare for a job interview at SC Johnson Ltd
✨Know Your Stuff
Make sure you understand the role of an Order Management Analyst and the specific responsibilities mentioned in the job description. Brush up on your supply chain knowledge, especially how it relates to customer fulfilment. Being able to discuss these topics confidently will show that you're serious about the position.
✨Show Off Your Language Skills
Since this role requires fluency in Italian, be prepared to demonstrate your language skills during the interview. You might be asked to answer questions or even conduct part of the interview in Italian. Practising common phrases and industry-specific vocabulary can give you a leg up.
✨Prepare Real-Life Examples
Think of specific situations from your past work experience where you've successfully managed orders or resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you illustrate your problem-solving skills and ability to work collaboratively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask your interviewers. Inquire about the team dynamics, the challenges they face in customer fulfilment, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.