At a Glance
- Tasks: Manage customer orders and stock allocations while ensuring top-notch service for French markets.
- Company: Join a global leader in customer fulfilment with a diverse and inclusive culture.
- Benefits: Enjoy flexible hours, 33 days off, profit share, health insurance, and a revamped gym.
- Other info: Dynamic team environment with opportunities for continuous improvement and career growth.
- Why this job: Make an impact in supply chain management while building strong relationships with customers.
- Qualifications: Fluent in English and French, with customer service experience preferred.
The predicted salary is between 30000 - 40000 £ per year.
Function: Shared Service Centre – Customer Fulfillment
Location: Frimley, Surrey. Please note this role is not eligible for relocation.
About the Role
As part of the EMEA Shared Service Centre, you will provide outstanding service for all aspects of service for customers in our French markets (retailers) and for the SCJ sales team for which you are responsible. You’ll also attend supply‑chain meetings, manage stock allocations, ensure accurate processing of all orders, and liaise with internal stakeholders to plan and organize every detail of the customer fulfilment journey.
About the Function
The Customer Supply Chain function is composed of five multilingual teams supporting our commercial businesses across the EMEA region, ensuring products are delivered on time, in full, to our customers.
What’s in it for you?
- Flexible starting and finishing times + 4.5 day working week
- 33 days annual leave including public holidays
- Profit share, pension, life cover & health insurance
- Shuttle bus from local train stations
- Cycle to Work Scheme
- EV charging, free parking
- Newly revamped gym with free classes and new spin studio
Responsibilities
- Leverage communication and influencing skills in relation to order management, to maximise the customer case fill and on‑time delivery in line with departmental and customer targets.
- Work closely with other members of the customer fulfilment team and the Associate Manager to provide outstanding service to all customers.
- Maximise collaborative ways of working with trade customers through analysis; communicate recommendations to benefit the business and build strong relationships with local business partners to drive commercial and supply‑chain initiatives.
- Professionally manage stock allocations in line with local sales & supply‑chain teams’ expectations in low- or out‑of‑stock situations.
- Ensure effective management of new product listings and delists into customers through liaison with local sales & logistics service providers.
- Work closely with local sales teams and customers to ensure professional management of customer promotions/other trade events.
- Ensure accurate and smooth processing of customer orders and master data (Customer & Material Data) in SAP.
- Deliver ongoing effectiveness improvements to the order‑management activity using LEAN tools and methodologies.
Experience you’ll bring
- Fluent in English and French, written and verbal.
- Graduate calibre.
- Supply‑chain experience or understanding of end‑to‑end supply‑chain (desirable).
- Previous experience in customer services and order management (desirable).
- Intermediate level in Word, Excel and Outlook.
- Knowledge of Lean methodology & tools an advantage (desirable).
Behaviours you’ll need
- Ability to work under pressure and excellent attention to detail.
- Ability to establish collaborative and trusting business relationships through professional, proactive interactions.
- Good team player and must show flexibility/adaptability.
- Mindset to seek continuous improvement.
- Strong communication and influencing skills.
Inclusion & Diversity
We’re a global business, with people from every culture, ethnicity, race, religion, gender identity, sexual orientation, age, and ability. We recognise the breadth of human experience, and we work to celebrate it. Our goal is to build a diverse, inclusive, and supportive work environment where all people can thrive. We’re committed to ongoing efforts that help us attract, hire and retain diverse talent.
Order Management Analyst - French Speaker in Frimley employer: SC Johnson GmbH
As an Order Management Analyst at our Frimley location, you will join a dynamic team within the EMEA Shared Service Centre, where we prioritise outstanding customer service and collaboration. Our flexible working hours, generous annual leave, and comprehensive benefits package, including health insurance and a newly revamped gym, create a supportive work culture that fosters employee growth and well-being. We are committed to diversity and inclusion, ensuring that every team member can thrive in a rewarding and meaningful role.
StudySmarter Expert Advice🤫
We think this is how you could land Order Management Analyst - French Speaker in Frimley
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Order Management Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your supply chain knowledge and order management processes. We recommend practising common interview questions and even role-playing with a friend to boost your confidence.
✨Tip Number 3
Show off your language skills! Since this role requires fluency in French, be ready to demonstrate your language abilities during the interview. You could even prepare a short introduction about yourself in French to impress the interviewers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates there, so keep checking back!
We think you need these skills to ace Order Management Analyst - French Speaker in Frimley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Order Management Analyst role. Highlight your experience in customer service and supply chain, especially if you've worked with French markets before. We want to see how your skills match what we're looking for!
Show Off Your Language Skills:Since this role requires fluency in both English and French, don’t forget to showcase your language abilities. Whether it’s in your CV or cover letter, let us know how you’ve used these skills in a professional setting.
Be Specific in Your Cover Letter:Your cover letter is your chance to shine! Be specific about why you want to join StudySmarter and how you can contribute to our team. Mention any relevant experiences that demonstrate your ability to manage orders and collaborate effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at SC Johnson GmbH
✨Brush Up on Your French
Since this role requires fluency in both English and French, make sure to practice your language skills. Prepare to answer questions in French and be ready to discuss your experience in customer service and order management using the language.
✨Know Your Supply Chain Basics
Familiarise yourself with supply chain concepts and terminology. Understanding end-to-end processes will help you demonstrate your knowledge during the interview, especially when discussing how you can contribute to effective order management.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've handled challenging situations in previous roles. Highlight your ability to manage stock allocations and resolve issues under pressure, as these are key aspects of the Order Management Analyst position.
✨Demonstrate Your Team Spirit
This role involves collaboration with various teams, so be ready to discuss how you've worked effectively in a team environment. Share specific instances where you built strong relationships with colleagues or customers to achieve common goals.
