At a Glance
- Tasks: Manage orders and deliver exceptional service for Czech and Hungarian customers.
- Company: Global business with a commitment to diversity and inclusion.
- Benefits: Flexible hours, 33 days leave, profit share, and access to a gym.
- Other info: Enjoy a supportive work environment with excellent career growth opportunities.
- Why this job: Join a dynamic team and make a real impact in customer fulfilment.
- Qualifications: Fluent in English, Czech, and Hungarian; strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Shared Service Centre – Customer Fulfillment; Frimley, Surrey, UK. Role to start 6th July 2026. This position is not eligible for relocation.
About the role
As part of the EMEA Shared Service Centre, you will deliver outstanding service for customers in the Czech and Hungarian markets, manage supply‑chain meetings, stock allocations, order processing, and collaborate closely with internal stakeholders to plan and execute the customer fulfilment journey.
Responsibilities
- Leverage communication and influencing skills to manage order flow and maximise customer case‑fill and on‑time delivery in line with departmental and customer targets.
- Collaborate with the customer fulfilment team and the Associate Manager to provide outstanding customer service.
- Analyse trade customer data, recommend improvements and build strong relationships to drive commercial and supply‑chain initiatives.
- Professionally manage stock allocations in line with local sales and supply‑chain expectations, including low or out‑of‑stock situations.
- Manage new product listings and delists for customers in coordination with local sales and logistics service providers.
- Support promotional grids and collaborate with local sales teams to manage customer promotions and trade events.
- Ensure accurate and smooth processing of customer orders and master data (customer & material data) in SAP.
- Implement ongoing effectiveness improvements to order‑management activities using LEAN tools and methodologies.
Qualifications
- Fluent in English, Czech, and Hungarian – written and verbal communication skills.
- Graduate‑level education.
- Supply‑chain experience or comprehensive understanding of end‑to‑end supply chain (desirable).
- Previous experience in customer service and order management (desirable).
- Intermediate proficiency in Microsoft Word, Excel and Outlook.
- Knowledge of Lean methodology and tools an advantage (desirable).
- Strong interpersonal skills: ability to work under pressure, keen attention to detail, collaborative mindset, and willingness to adapt.
- Effective communication and influencing skills.
Benefits
- Flexible start and finish times with a 4.5‑day working week.
- 33 days annual leave (including public holidays) across supported European countries.
- Profit share, pension, life cover and health insurance.
- Shuttle bus from local train stations, cycle‑to‑work scheme, EV charging and free parking.
- Access to a newly revamped gym with free classes and a new spin studio.
Inclusion and Diversity
We’re a global business committed to building a diverse, inclusive, and supportive work environment where all people can thrive. We celebrate the breadth of human experience and actively work to attract, hire, and retain diverse talent.
Order Management Analyst - Czech & Hungarian speaker in Frimley employer: SC Johnson GmbH
As an Order Management Analyst at our Frimley Shared Service Centre, you will join a dynamic team dedicated to delivering exceptional service to customers in the Czech and Hungarian markets. We offer a flexible working environment with a 4.5-day week, generous annual leave, and a range of benefits including profit sharing and health insurance, all within a culture that values diversity and employee growth. Our commitment to continuous improvement and collaboration ensures that you will have the opportunity to develop your skills while making a meaningful impact on our customer fulfilment journey.
StudySmarter Expert Advice🤫
We think this is how you could land Order Management Analyst - Czech & Hungarian speaker in Frimley
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to order management. We recommend role-playing with a friend or using online resources to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your language skills! Since this role requires Czech and Hungarian, make sure to highlight your fluency during interviews. Use examples of how you've effectively communicated in these languages in past roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Order Management Analyst - Czech & Hungarian speaker in Frimley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Order Management Analyst. Highlight your experience in supply chain and customer service, especially any relevant skills in managing orders and stock allocations.
Show Off Your Language Skills:Since this role requires fluency in Czech and Hungarian, don’t forget to showcase your language skills prominently. Mention any specific experiences where you used these languages in a professional setting.
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. Use straightforward language to explain why you’re the perfect fit for the role and how your skills align with our needs at StudySmarter.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at SC Johnson GmbH
✨Know Your Stuff
Make sure you brush up on your knowledge of supply chain processes and order management. Familiarise yourself with the specific challenges faced in the Czech and Hungarian markets, as well as any relevant LEAN methodologies. This will show that you're not just a candidate, but someone who understands the role inside out.
✨Show Off Your Language Skills
Since fluency in Czech and Hungarian is key, be prepared to demonstrate your language skills during the interview. Practice answering common interview questions in both languages, and don’t shy away from using them when discussing your experience or qualifications.
✨Highlight Your Customer Service Experience
Think of specific examples where you've excelled in customer service or order management. Be ready to discuss how you’ve handled challenging situations, managed stock allocations, or improved processes. This will help the interviewer see how you can contribute to their team.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
