SBZ Corporation is a privately-owned global organisation specialising in the formulation, manufacture, and global distribution of fuel and lubricant additives, base oils, and speciality products for the oil industry. We offer an extensive portfolio of products to meet the needs of international oil groups, fuel storage, supply terminals, fuel blenders, lubricant manufacturers, and fuel wholesalers worldwide.
Role Description:
We are seeking a reliable and motivated individual with excellent team supervisory skills to join our team as a Business Operations Supervisor. The role is full-time, on-site role based in Wickford, reporting to the Business Operations Manager. The successful candidate will support the day-to-day running of business operations, supervise and coordinate the operations team, and help ensure efficient service delivery across the business.
Key Responsibilities Include:
- To support the Business Operations Manager in supervising the team.
- To assist with managing and delegating the team’s workload.
- To monitor and maintain stock levels at the plant and warehouse.
- To review and process all customer orders in a timely manner.
- To raise customers invoices promptly after delivery.
- To process purchase invoices in a timely manner.
- To respond promptly to queries and discrepancies.
- To request and manage the process for customs clearance.
- To arrange haulage for orders, as necessary.
- To obtain haulage rates as requested.
- To monitor stock levels at terminals.
- To arrange stock deliveries for terminals.
- To liaise with plant staff to monitor plant orders.
- To ensure all documentation and systems are always kept up to date.
- To maintain and develop good working relationships between SBZ and third parties.
- To work to continuously improve the quality of service.
We’re looking for someone who possesses:
- Prior supervisory or team leadership experience in a similar environment.
- Strong analytical skills, including the ability to interpret operational data, identify trends, and propose practical improvements.
- Excellent communication skills to collaborate with internal teams, liaise with external partners, and present clear updates to leadership.
- Finance-related skills, such as basic budgeting, cost tracking, and understanding of operational financial metrics.
- Customer service skills to support high-quality service delivery, manage stakeholder expectations, and handle escalations professionally.
- Project management skills to coordinate tasks, manage timelines, and oversee the implementation of operational initiatives.
- Strong logistic and stock management experience.
- Proficiency in Microsoft Office (especially Excel).
- Experience using CRM systems such as Sage 200.
- Understanding of shipping processes and terminology / Incoterms.
- Knowledge of Custom and Excise procedures including import and export declarations.
Working Hours:
- 35 hours per week (8.30am – 4.30pm Monday to Friday).
- 1-hour unpaid lunch break.
- Life insurance.
- Private medical insurance.
- Health cash plan.
- Discretionary annual bonus.
- Discounts.
- Enhanced company pension.
- Company events.
- 25 days annual leave plus bank holidays.
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