Solutions Analyst L2 in Houghton

• Assist in process change and best practice recommendations for customers post-implementation of the solution.
• Responsible for automation and continuous improvement in collaboration with team members.
• Conduct research on trends and directions in technology that guide solutions with future-state in mind.
• Work with the team on ideation sessions to create innovative competitive solutions and a roadmap to achieve.
• Leverage analysis and testing tools, frameworks, and techniques to define and organise business requirements.
• Understand and leverage the knowledge of the organisation's technical landscape, environment, and broader architecture to define integration points across technology stacks for various requirements.
• Develop a thorough understanding of the client's technology environment through regular client engagements and research.

Description

Support Technology Strategy & Innovation

• Assist in process change and best practice recommendations for customers post-implementation of the solution.
• Responsible for automation and continuous improvement in collaboration with team members.
• Conduct research on trends and directions in technology that guide solutions with future-state in mind.
• Work with the team on ideation sessions to create innovative competitive solutions and a roadmap to achieve.
• Leverage analysis and testing tools, frameworks, and techniques to define and organise business requirements.
• Understand and leverage the knowledge of the organisation's technical landscape, environment, and broader architecture to define integration points across technology stacks for various requirements.
• Develop a thorough understanding of the client's technology environment through regular client engagements and research.

Execute Analysis and Design Activities

• Work in collaboration with the team to clarify and understand requirements, challenges, and design needs.
• Provide guidance and assistance in evaluating and proposing system solutions that meet user requirements.
• Prepare analysis documentation, i.e., Business Requirement Documents or User Requirement.
• Specifications for solution design.
• Develop and document business requirements into user stories and specifications with integration points, business and associated risks or opportunities included.
• Accountable for coordinating the design and planning of functional tests.

Technical implementation within own area

• Provide strategic design and implementation of over technology ECO system.
• Deliver design solutions and conduct periodic implementation reviews.
• Provide input on product development and deployment methods.
• Keep up with the latest technology industry trends relating to application architecture.
• Deliver solutions that adhere to SBV ICT standards, policies and practices.
• Participate and assist in the discovery or inception workshops to create a shared understanding of user needs and the potential technology solutions required to deliver to these needs.
• Lead as-is and to-be process mapping across functions.
• Identify inefficiencies, duplication, control gaps, and optimisation opportunities.
• Design standardised future-state processes aligned to business outcomes.

Quality and Risk Management

• Test all solution aspects, including but not limited to acceptance, security, performance, and integration.
• Provide input in iteration meetings (planning meetings, daily standup).
• Implement adequate levels of solution governance that are fit for purpose whilst supporting solution delivery.
• Proactively engage with departments on governance and processes to manage change requests.
• Participate in Change Board interactions and maintain compliance with all ICT policies and procedures.

Business Partnering and Customer Support

• Maintain effective communication and regular engagement with key stakeholders.
• Collaborate with commercial, UX, technology, support, testing, and other SMEs to analyse user needs and requirements.
• Maintain timeliness in accordance with SLAs.
• Responsible for the review of vendor engagements.

Effective teamwork and self-management

• Train, mentor and provide guidance to Level 1 Solutions Analyst.
• Coaching and training fellow colleagues and users when necessary.
• Maintain good time management to handle several projects at once.
• Plan and prioritise competing demands, demonstrating the ability to manage them.
• Protect and maintain the confidentiality of critical business systems and data.
• Adhere to SBV's development standards and principles.

Governance

• Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
• Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.

Lead as an Ambassador and executor of Change.

• Act as a change management architect in periods of change to ensure business continuity.
• Manage the integration of business units into a seamless end to end solution for customers.
• Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
• Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.

Requirements

Minimum Requirements: Work Experience

• 5 years of experience in a Business or Systems Analyst role
• 3 years of experience in a functional or business consulting role
• 2 years of experience in Integration or Application Systems

Minimum Requirements: Education

• Degree in Information Technology Management, Computer Science, Business Administration, Commerce or similar
• Cloud certifications AWS or AZURE OR GCP: Advantageous
• Certification in relevant Enterprise Architecture or Technology frameworks and methodologies: Advantageous

Functional Competencies Required

• Microsoft Office Suite
• Programming languages
• Software development
• Knowledge of ICT project management principles (e.g., Agile)
• Understanding of Software Development Life Cycle (SDLC)
• Project financial analysis

Behavioural Competencies Required

• Digital Maturity: Focuses on how the business transforms or operated to increase its competitive advantage through digital initiatives.
• Accountable: Takes responsibility for all work activities and personal actions; implements decisions that have been agreed upon; acknowledges and learns from mistakes without blaming others and supports with resolution; recognizes the impact of one’s behaviour on others.
• Innovation: Identify novel ideas and potential gaps in the business to provide solutions that add value to the business unit and/ or SBV.
• Customer Service: Recognise and strive to meet both internal and external customers’ needs and expectations.
• Achievement: Results-oriented with a high drive to meet objectives and standards.
• Business Insights: Ability to understand and present business insights to various stakeholders.
• Critical Thinking: The ability to look at situations from multiple perspectives and analyse facts to understand a problem thoroughly.

Work Level

Mid-Level

Job Type

Permanent

Salary

Market Related

EE Position

Yes

Location

Houghton

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