COR Operator in Houghton

Description

Generating and providing System Codes and Exercising Remote access control

• Update system with relevant information required for issuing codes
• Confirm and verify the information received from the applicable stakeholders and complete the relevant security checks prior to issuing codes
• Responsible for generating and providing system codes and exercising remote access control of allocated assets
• Assist with ad‑hoc duties as requested by the Supervisor or Line Manager

Track and Monitor in Accordance with Allocated Responsibilities Inclusive of Systems, Alarm or Incidences

• Track and monitor in accordance with allocated responsibilities, via the required systems and follow the appropriate escalation processes
• Actively check that the systems are updating regularly and working at the required operating level
• Identify and report any SOP transgressions, emergencies or threats identified in accordance with escalation processes or emergency procedures
• Verify alarm events with the relevant third parties and action any alarms in accordance with the agreed upon procedures
• Escalate any faults with the alarms and provide a status report to the applicable party

Administer and Maintain the Relevant Database and Registers on Security Systems

• Record all transgressions and faults, update and maintain records and generate the required reports
• Maintain and update all necessary registers (i.e. OB)

Build and Maintain Internal and External Stakeholder Relationships

• Build and maintain effective working relationships with all internal and external stakeholders
• Escalate any system failures immediately to the relevant party
• Assist with incoming queries from stakeholders
• Escalate all identified transgressions at centres to the Supervisor
• Continuously liaise with centres regarding access control and alarm events

Applicable for Operators Sitting in the RMC

• Control and link the relevant permissions to the ATM Custodian Profiles on the system
• Verify that allocated vehicles are visible and tracking on the monitoring system
• Monitor and track that SBV Fleet is following the planned route, and adhering to scheduled service points and times on the system and report any non-responsive fleet to the centre
• Remotely activate the Vehicle Protection Unit on new generation vehicles, as per escalation process
• Communicate with Senior Management in the event of an emergency
• Gather Early Warning Intelligence (EWI) and the reporting thereof to Supervisors for escalation
• Maintain the OTC System on an Ad‑hoc basis in the absence of the Device Administrator
• Send an updated report to the Device Administrator informing them of the new sites loaded
• Managing overall risk profiles for each run from start to end and apply mitigation/disruptive strategy
• Responsible for the day‑to‑day online communication platforms with all relevant stakeholders in relation to risk factors/threats towards SBV

Applicable for Operators Sitting in the COR

• Provide Centre personnel with System battery combinations in instances when KABA lock batteries need to be replaced
• Assist the Security and Compliance Officer’s (SCO’s) with weekly alarm testing and OB entries
• Monitor and analyse events to determine trends, record in Occurrence Book (OB) and communicate trends to the shift Supervisor

Requirements

Minimum Requirements: Work Experience

Internal

• 3 years’ work experience operating, administering or monitoring access control systems e.g. CCTV, should the applicant have a Grade 10

OR

• 1 year’s work experience operating, administering or monitoring access control e.g. CCTV, should the applicant have a Grade 12
• Previous call centre experience and/or experience within client services (advantageous)

External

• 2 years’ work experience operating, administering or monitoring access control system e.g. CCTV etc., of which one year must be client related services
• Experience within a logistics or CIT industry (advantageous)

Minimum Requirements: Education

Internal

• Grade 10 will be considered for internal candidates, provided the person has 3 years control room experience

External

• Grade 12

Work Level Junior
Job Type Permanent
Salary Market Related
EE Position No
Location Houghton