At a Glance
- Tasks: Manage user contracts and IT hardware assets while ensuring smooth operations.
- Company: Join a leading telecommunications company with a focus on innovation.
- Benefits: Enjoy competitive pay, flexible working options, and growth opportunities.
- Other info: Dynamic work environment with a commitment to sustainability and quality.
- Why this job: Be at the forefront of tech management and make a real difference.
- Qualifications: Experience in IT service roles and strong analytical skills required.
The predicted salary is between 29700 - 36300 £ per year.
- Description
- Responsible for the end-to-end management and allocation of user contracts, including Data, Voice, SMS and contract renewals
- Configure IT Hardware Assets and Mobile Devices using the corporate standard, setting the device up or extending the line to test device functioning
- Manage the process of activating sim swaps, new sim cards as well as terminating sim cards on behalf of business
- Manage inventory and assignment of IT Hardware Assets and Mobile Devices and sim card to the correct people and departments
- Process any application of contract transfer from SBV to personal contract in accordance with the agreed upon processes
- Responsible to tag all IT Hardware Asset and Mobile Devices to maintain an up-to-date database
- Track and manage all IT Hardware Assets and Mobile Device movement throughout its operating life, maintaining accurate records of phone lines, third party delivered IT Hardware assets and Mobile Devices and services, including reallocations, repair work and new and decommissioned items.
- Identify, report on and monitor the recovery of IT Hardware Assets and Mobile Devices from exiting personnel
- Deploy and support cell phone applications to enterprise cell phone device operating systems to monitor adherence to policies and procedures
- Actively resolve enterprise and handheld issues, escalating where necessary
- Liaise with vendors to determine product availability, pricing changes, upgrades, and new IT Hardware Asset and Mobile Device releases.
- Description
- Responsible for the end-to-end management and allocation of user contracts, including Data, Voice, SMS and contract renewals
- Configure IT Hardware Assets and Mobile Devices using the corporate standard, setting the device up or extending the line to test device functioning
- Manage the process of activating sim swaps, new sim cards as well as terminating sim cards on behalf of business
- Manage inventory and assignment of IT Hardware Assets and Mobile Devices and sim card to the correct people and departments
- Process any application of contract transfer from SBV to personal contract in accordance with the agreed upon processes
- Responsible to tag all IT Hardware Asset and Mobile Devices to maintain an up-to-date database
- Track and manage all IT Hardware Assets and Mobile Device movement throughout its operating life, maintaining accurate records of phone lines, third party delivered IT Hardware assets and Mobile Devices and services, including reallocations, repair work and new and decommissioned items.
- Identify, report on and monitor the recovery of IT Hardware Assets and Mobile Devices from exiting personnel
- Deploy and support cell phone applications to enterprise cell phone device operating systems to monitor adherence to policies and procedures
- Actively resolve enterprise and handheld issues, escalating where necessary
- Liaise with vendors to determine product availability, pricing changes, upgrades, and new IT Hardware Asset and Mobile Device releases.
- Analyse, monitor and report on IT Hardware Asset and Mobile Device Usage and Performance
- Analyse and report on daily inventory scans for IT Hardware Assets and Mobile Devices to monitor usage throughout their life cycles, identifying trends and/or discrepancies and providing recommendations to the IT Asset Hardware Manager
- Responsible for Mobile Device provisioning, troubleshooting, and lifecycle management, reporting on active devices and usage
- Analyse, ascertain and report on whether IT Hardware Assets and Mobile Devices are remaining productive and cost efficient, providing recommendations to the IT Hardware Asset Manager where necessary
- Identify and propose plans to dispose of IT Hardware Assets and Mobile Devices before turning to liabilities
- Decommission unused IT Hardware Assets and Mobile Devices and contracts as per company policy and remove them from the asset register
- Explore different opportunities and provide recommendations to the IT Hardware Asset Manager to maximise unused or partially used IT Hardware Assets and Mobile Devices in order to receive full efficacy and return on investments
- Report the utilization of data and minutes and propose suitable packages for users
- Follow up daily on user queries, soft lock, abuse and unlock locked mobile devices
- Block stolen mobile devices, inform the mobile device carriers, update asset register and Configuration Management Data Base (CMDB) on the relevant platform.
- Participate in various smartphone upgrade projects and facilitate testing the proposed devices
- Coordinate the financial management of IT Hardware Assets and Mobile Devices
- Evaluate and benchmark vendor IT Asset Hardware and Mobile Device pricing options and maintenance programmes, proposing suitable recommendations in terms of contracts, mobile devices and IT hardware assets
- Monitor and report on centre Voice and Mobile Device bills and compliance, identifying and reporting on trends, including but not limited to spend, time of usage and abuse, escalating where necessary
- Act as the single point of contact for the purchasing/upgrades of cellular accounts/contracts and IT Hardware Assets as per SBV policies and process, with Procurement
- Validate and maintain monthly invoices from telecom vendors, usage report and costs
- Assist the Finance Department with account reviews, invoicing, disputes, reconciliation and payment approvals, identifying and investigating anomalies with vendors and users
- Perform monthly billing analysis for several data carriers for plan assignments to minimize monthly costs.
- Administer and maintain all reporting and registers
- Adhere to Call Logging Processes and Procedures to analyse and report on trends, providing recommendations
- Conduct quarterly audits to establish the accuracy of registers and reporting of the IT Hardware Asset and Mobile Devices across the organisation
- Manage all administrative processes related to IT Hardware Asset Management and Mobile Device Management
- Track all IT Hardware Asset movements end to end and upstate on the respective registers as well as on the master CMDB on the relevant platform
- Maintain and Support monitoring and reporting of SIM Cards, APN solution and internet/data
- Compile and distribute monthly reports to the Centre managers on the usage and queries of IT Hardware Assets and Mobile Devices, providing recommendations to the IT Hardware Asset Manager
- Support the Governance of IT Hardware Assets and Mobile Device Management
- Adhere to the IT Hardware Assets and Mobile Device management process and liaise with the Security teams to put in place IT Hardware Asset and Mobile Device Management software and controls
- Support the IT Hardware Asset Manager in the development and implementation of procedures and policies for IT Hardware Asset and Mobile Device management, such as commissioning, deployment, maintenance, reallocation and replacement processes
- Develop and maintain end user and Mobile Device helpdesk documentation and provide training on how to use various telecommunications equipment and software
- Create and Maintain internal and external stakeholder relationships
- Liaise with service providers regarding Mobile Device upgrades, new applications, SIM swops, monthly usage analysis and handset replacements
- Support and train centre managers to effectively manage active services
- Follow up on Vendor queries such as invoice disputes, incorrect billing and credits
- Follow up on new orders or Mobile Device repairs on weekly basis
- Liaise with finance regarding invoices and follow-up in terms of whether they have been processed and paid
- Remotely assist customers with any problems
- Liaise with Mobile Device operators regarding any hardware faults
- Governance
- Subscribe and align to SBV Services' ISO 9001:2015 Quality Management Standards, ensuring the department’s processes and quality management system is at all times in compliance with the standard.
- Support SBVs ESG journey, reporting on and managing the ESG requirements to ensure a positive reflection and outcome.
Lead as an Ambassador and executor of Change.
- Act as a change management architect in periods of change to ensure business continuity.
- Manage the integration of business units into a seamless end to end solution for customers.
- Effectively communicate and embed new processes and procedures as they occur, addressing or escalating matters/ concerns to the SME’s (subject matter experts) when required.
- Facilitate the necessary presentations, workshops, or forums to ensure consistent and accurate communication is given across one’s portfolio.
Requirements
Minimum Requirements: Work Experience
4 years’ experience in IT Service Desk or Call Centre role, preferably in the Telecommunication space of which 2 years’ experience must be within an ITIL aligned asset managed environment
- Minimum Requirements: Education
- Relevant IT diploma/ degree or MSCE or MCITP
- ITIL certificate: Advantageous
- Special Training Requirements
- Proficient computer skills, including Microsoft Office Suite
- Have basic finance knowledge i. e. Invoicing, remittances, billing etc.
- Excellent reporting skills
- Analytics and Business Intelligence background is critical
- Work Level
Skilled - Job Type
Permanent - Salary
Market Related - EE Position
Yes - Location
Houghton
Asset Analyst in Houghton employer: SBV South Africa
At SBV Services, we pride ourselves on being an exceptional employer that fosters a collaborative and ethical work environment. Our commitment to employee growth is evident through continuous training opportunities and support for professional certifications, such as the Certified Internal Auditor accreditation. Located in Houghton, our team enjoys a vibrant culture that values integrity, teamwork, and customer focus, making it a rewarding place to build a meaningful career in internal auditing.
StudySmarter Expert Advice🤫
We think this is how you could land Asset Analyst in Houghton
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what SBV South Africa values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges SBV South Africa might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at SBV South Africa!
✨Direct Apply to SBV South Africa
Let's not forget to apply directly through the SBV South Africa website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Asset Analyst in Houghton
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at SBV South Africa.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at SBV South Africa. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at SBV South Africa
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
