At a Glance
- Tasks: Manage system codes and remote access control while ensuring security checks.
- Company: Join a leading security firm focused on innovative access control solutions.
- Benefits: Enjoy flexible shifts, competitive salary, and opportunities for growth.
- Other info: Ideal for tech-savvy individuals who thrive in fast-paced environments.
- Why this job: Be part of a dynamic team making a real impact in security management.
- Qualifications: Grade 12 or equivalent with relevant experience in access control systems.
The predicted salary is between 24000 - 36000 € per year.
Generating and providing System Codes and Exercising Remote access control
- Update system with relevant information required for issuing codes
- Confirm and verify the information received from the applicable stakeholders and complete the relevant security checks prior to issuing codes.
- Responsible for generating and providing system codes and exercising remote access control of allocated assets.
- Assist with Adhoc duties as requested by the Supervisor or Line Manager.
- Track and Monitor in accordance with allocated responsibilities, via the required systems and follow the appropriate escalation processes
- Actively check that the systems are updating regularly and working at the required operating level
- Identify and report any SOP transgressions, emergencies or threats identified in accordance with escalation processes or emergency procedures.
- Verify alarm events with the relevant third parties and action any alarms in accordance with the agreed upon procedures
- Escalate any faults with the alarms and provide a status report to the applicable party.
- Record all transgressions and faults, update and maintain records and generate the required reports
- Maintain and update all necessary registers (i.e OB)
- Build and maintain effective working relationships with all internal and external stakeholders.
- Escalate any system failures immediately to the relevant party
- Assist with incoming queries from stakeholders
- Escalate all identified transgressions at centres to the Supervisor
- Continuously liaise with centres regarding access control and alarm events
- Control and link the relevant permissions to the ATM Custodian Profiles on the system
- Verify that allocated vehicles are visible and tracking on the monitoring system
- Monitor and track that SBV Fleet is following the planned route, and adhering to scheduled service points and times on the system and report any non-responsive fleet to the centre
- Remotely activate the Vehicle Protection Unit on new generation vehicles, as per escalation process
- Communicate with Senior Management in the event of an emergency
- Gather Early Warning Intelligence (EWI) and the reporting thereof to Supervisors for escalation
- Maintain the OTC System on an Adhoc basis in the absence of the Device Administrator
- Send an updated report to the Device Administrator informing them of the new sites loaded.
- Provide Centre personnel with System battery combinations in instances when KABA lock batteries need to be replaced
- Assist the Security and Compliance Officer’s (SCO’s) with weekly alarm testing and OB entries
- Monitor and analyse events to determine trends, record in Occurrence Book (OB) and communicate trends to the Shift Supervisor.
Work Experience
Internal
- 3 Years’s work experience operating, administering or monitoring access control systems e.g. CCTV, should the applicant have a Grade 10, OR o 1 years’ work experience operating, administering or monitoring access control systems e.g. CCTV, should the applicant have a Grade 12
- Previous Call Centre experience and or experience within client service (Advantageous)
- 2 years’ work experience operating, administering or monitoring access control systems e.g. CCTV etc. of which one year must be client related services.
- Experience within a logistics or CIT industry (advantageous)
Internal
- Grade 10 will be considered for internal candidates, provided the person has 3 years control room experience.
- External Grade 12.
- PSIRA D (Advantageous)
- Able to work shifts
- Working overtime may be required
- Microsoft Office (Word, Excel, Outlook): Basic level
- Must be able to multi-task
Junior
Job Type
Permanent
Salary
Market Related
EE Position
No
Location
Houghton #J-18808-Ljbffr
COR OPERATOR employer: SBV South Africa
As a COR Operator in Houghton, you will join a dynamic team that prioritises employee growth and development, offering comprehensive training and opportunities for advancement within the security sector. Our inclusive work culture fosters collaboration and innovation, ensuring that every team member feels valued and empowered to contribute to our mission of maintaining safety and security. With competitive benefits and a commitment to work-life balance, we provide an environment where you can thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land COR OPERATOR
✨Tip Number 1
Familiarise yourself with access control systems like CCTV, as this role heavily relies on them. Brush up on your knowledge of how these systems operate and the common issues that can arise, so you can demonstrate your expertise during the interview.
✨Tip Number 2
Since building relationships with stakeholders is key, practice your communication skills. Think of examples from your past experiences where you successfully collaborated with others, as this will show your ability to work effectively in a team.
✨Tip Number 3
Be prepared to discuss your experience with monitoring and tracking systems. Have specific instances ready where you identified issues or trends, as this will highlight your analytical skills and attention to detail.
✨Tip Number 4
Understand the escalation processes and emergency procedures relevant to the role. Familiarising yourself with these protocols will not only help you answer questions confidently but also demonstrate your readiness to handle critical situations.
We think you need these skills to ace COR OPERATOR
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in operating and monitoring access control systems, such as CCTV. Emphasise any previous roles that involved client service or logistics, as these are advantageous for the position.
Craft a Strong Cover Letter:In your cover letter, explain why you are interested in the COR Operator role specifically. Mention your experience with security systems and your ability to handle emergencies, as well as your skills in building relationships with stakeholders.
Highlight Relevant Skills:Clearly outline your skills related to the job description, such as your ability to track and monitor systems, perform security checks, and manage alarms. Mention your proficiency in Microsoft Office, as this is a requirement for the role.
Proofread Your Application:Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a role that involves monitoring and reporting.
How to prepare for a job interview at SBV South Africa
✨Know Your Systems
Familiarise yourself with the access control systems mentioned in the job description, such as CCTV and alarm systems. Be prepared to discuss your experience with these technologies and how you've used them in previous roles.
✨Demonstrate Attention to Detail
Since the role involves verifying information and monitoring systems, showcase your attention to detail during the interview. Provide examples of how you've successfully tracked and monitored systems or incidents in past positions.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle emergencies. Think of specific situations where you had to escalate issues or manage alarms, and be ready to explain your thought process.
✨Highlight Communication Skills
Effective communication is key in this role, especially when liaising with stakeholders. Prepare to discuss how you've built relationships in previous jobs and how you would handle incoming queries from stakeholders in this position.
