Quality Assurance Manager (Talent pool)

SBV seeks a Quality Assurance Manager who will be responsible for executing the strategic direction during the development, deployment, maintenance, and monitoring of Quality Assurance technologies, processes, policies, and program enhancements in accordance with best practices and international standards. The QA Manager will also have impeccable communication skills backed by strategic thinking and a strong sense of ownership to assure that quality is sustained from the beginning to end of any engagement assigned.

Key Responsibilities:

• Assist in defining and driving the execution of the Quality Assurance Strategy.
• Setup and define the Quality regulations for products, services, processes, and people-oriented solutions within SBV.
• Application of creative and analytical methods to design and enforce quality controls to maintain both SBV and internationally aligned standards.
• Enable cross-functional Quality Assurance teams across various SBV departments by the use of crowd sourcing.
• Drive a culture of zero-defect targets in the SBV ecosystem.
• Utilize a commercial mindset, using finance management skills to drive the onboarding of new services and areas into the quality assurance team.

Analysis & Planning:

• Conduct quarterly reviews of the test cases to assure relevance to process and industry standards.
• Continuously communicate with stakeholders to review the post-deployment results of tests conducted.
• Review results and tweak test cases to better align.
• Automate mundane activities.
• Use excellent reporting and verbal skills to regularly engage and cultivate relationships with all stakeholders.
• Manage and control budgets for the Quality Department.
• Drive a collaborative approach with vendors and resolver groups to assure timely feedback and delivery against promised outputs and SLAs.

Design:

• Set the quality standards, control frameworks, and scope of the test.
• Define the technical test cases & output tolerances required to achieve the desired outcomes.
• Identify and set appropriate quality standards and parameters for products.
• Apply the resourcing model & time estimates required to complete the end-to-end testing requirement.
• Define the reporting content for the correct audience, combined with the ability to scale the presentation of these reports.

Implementation & Execution:

• Functional (Black Box) testing: Deliver 100% front-end Test scenario coverage and defect evaluation of solution/product within a defined timeframe.
• Non-Functional (White Box) testing: Use knowledge of the inner workings of the solution to expand on test cases and test for known outcomes.
• Test for negative expected outcomes, assuring complete end-to-end functionality of the product solution per its design.
• Deliver Security, availability, and performance testing management in accordance with defined standards.
• Review Technology Policies: Conduct annual reviews.
• Deliver against plan for automated testing, regression testing, and load testing where applicable.
• Communicate quality standards and parameters to QA team, product development team, and other business partners.

Risk & Quality Management:

• Preparation and execution of audits (Internal and external).
• Update, implement, and improve Standard Operating Procedures relating to all quality assurance processes and review company policies and procedures for compliance.
• Perform annual Quality Management Reviews.
• Conduct quality risk assessments and assist with compiling a risk management plan within the Quality team.
• Work with the Head of Information Security Officer (ISO) to establish a security testing program, including but not limited to Penetration Testing and Static Code reviews.

People Management:

• Establish, embed, and maintain Quality Assurance standards, including continuous improvement of working processes.
• Manage team attendance, shift rotations, time planning & overtime through clear forecasting schedules.
• Engage and influence senior colleagues to make changes/improvements based on team reporting.
• Foster a passion for questioning data/analysis to ensure quality, actionable output, and develop storytelling skills.
• Continuously explore ways to improve the team's toolkit and output.
• Create an environment conducive to cross-functional skills transfer.
• Lead and manage the Talent Management Process within the department.
• Manage the end-to-end performance management process of employees.
• Adhere to legislative requirements, company policies, and procedures in respect of employment Health and safety practices.
• Draft and execute training plans in conjunction with the Training Academy.
• Create and implement strategies in collaboration with Change Management & HR to evaluate and maintain employee satisfaction.
• Drive Transformation and BBB-EE initiatives to ensure alignment to the company scorecard.
• Act as a change management architect during periods of change to ensure continuity.
• Facilitate necessary presentations, workshops, or forums to ensure consistent communication across the department.

Requirements:

• 5 Years’ experience in a Quality Assurance Management Role.
• 2 Years’ experience working in an Agile project environment.
• Proven track record of successful error-free deployments.
• Degree in Computer Science or equivalent.
• Technical certification in Testing accreditations preferable (Example: ISO).
• Project Management certification (advantageous).

NB: Communication will be limited to shortlisted applicants only. SBV recruitment is committed to transformation and diversity alignment.