COR Supervisor

Job Responsibilities

• Provide leadership to employees within SBV
• Create a conducive environment which translates into productivity and high morale within SBV
• Provide strategic collaborative support to the departmental team, for overall achievement of strategic objectives
• Inspire one’s business unit to deliver on key performance areas
• Adhere to legislative requirements and Group policies and procedures
• Lead the focus on talent to instill value creation for high value contributors
• Set up shift roster for the relevant party and forward daily rosters to all team members
• Check the ‘fit for work’ of all Operators before shift starts
• Manage identified transgressions in terms of adhering to procedures and following escalation processes
• Facilitate the handover process between shifts
• Conduct competency reviews on operators and provide feedback to the Line Manager
• Implement and facilitate emergency procedures
• Assist Line Management regarding disciplinary issues and poor performance counselling matters in conjunction with the ER Department
• Train operators on all SOP amendments for accuracy and relevance of all tracking and monitoring activities

Drive the Organisation Culture

• Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
• Provide leadership to employees within the organisation, creating a winning culture and high morale
• Initiate and lead a culture of performance-driven output through shared purpose vision and values

Manage the Relevant Systems within the Operating Environment

• Manage the users on the systems and ensure they have the functions required
• Troubleshoot to resolve any system errors before escalating to IT or Service Providers
• Download footage for the required system to assist with any investigation and distribute accordingly
• Remotely activate the Vehicle Protection Unit on SBV Assets, in accordance with the escalation process
• Assist the Line Manager and project managers with identifying and testing new technology
• Test systems regularly and ensure they are updated accordingly

Build and Maintain Internal and External Stakeholder Relationships

• Build and maintain effective working relationships with all internal stakeholders (i.e. Local Control Room, Risk Departments and Operations, SBV – Tactical Support Officers and National Police & Industry JOC rooms)
• Escalate all network-related errors at the centre as well as any system failures to the IT Department
• Promote and maintain Early Warning Intelligence network to proactively mitigate possible threats
• Create and maintain external stakeholder relationships with emergency services e.g. SAPS, SABRIC etc.
• Escalate transgressions, system failures and faulty CCTV in accordance with the SOP’s and assist with corrective action or preventative measures
• Investigate and escalate any faults with the alarms or equipment to the stakeholders

Generating and Providing System Codes and Exercising Remote Access Control

• Update system with relevant information required for issuing codes
• Confirm and verify the information received from the applicable stakeholders and complete the relevant security checks prior to issuing codes.
• Responsible for generating and providing system codes and exercising remote access control of allocated assets.
• Assist with Adhoc duties as requested by the Supervisor or Line Manager

Track and Monitor in Accordance with Allocated Responsibilities Inclusive of Systems, Alarm or Incidents

• Track and Monitor in accordance with allocated responsibilities, via the required systems and follow the appropriate escalation processes
• Actively check that the systems are updating regularly and working at the required operating level
• Identify and report any SOP transgressions, emergencies or threats identified in accordance with escalation processes or emergency procedures.
• Verify alarm events with the relevant third parties and action any alarms in accordance with the agreed upon procedures
• Escalate any faults with the alarms and provide a status report to the applicable party

Applicable for Operators Sitting in the COR

• Provide Centre personnel with System battery combinations in instances when KABA lock batteries need to be replaced
• Assist the Security and Compliance Officer’s (SCO’s) with weekly alarm testing and OB entries
• Monitor and analyse events to determine trends, record in Occurrence Book (OB) and communicate trends to the Shift Supervisor
• Maintain and update all necessary registers (i.e OB) and compile CCTV and Non-Compliance reports
• Record all incidents or transgressions on the system, generate report and provide feedback to management
• Identify trends or irregularities and compile reports to be communicated to the Centre Managers
• Generate reports regarding tested alarms and provide the SCO’s with the alarm status report
• Report any changes to focal points of the cameras at the centres or SMCR’s
• Frequently inspect that each Centre’s Satellite System is connecting and record evidence on the relevant checklist
• Compile relevant reports by utilising information retrieved from the database and provide trends to management

Requirements

• 3 years’ experience in operating, administering or monitoring access control systems e.g. CCTV etc. of which 1 year must be in a supervisory or management role
  • Previous Control Room Experience (Advantageous)
  • Knowledge of SBV systems (Advantageous)
  • Experience in Logistics / Cash in Transit industry (Advantageous)
• Internal
  • Grade 12
• External
  • Certificate or Diploma in management, operations or managing others (Advantageous)

Special Training and Requirements

• PSIRA Grade A or B (Advantageous)
• Able to work shifts
• Working overtime is required
• Microsoft Office (Word, Excel, Outlook): Basic level

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