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- Tasks: Provide first-line IT support and troubleshoot various technical issues.
- Company: Global fintech partner based in Sheffield with a collaborative culture.
- Benefits: Competitive salary and hybrid working model with three days remote work.
- Why this job: Join a dynamic team and enhance operational efficiency in a growing fintech environment.
- Qualifications: Around 3 years of experience and a degree in computer science.
The predicted salary is between 30000 - 42000 £ per year.
A global fintech partner in Sheffield seeks a First Line IT Helpdesk Support Specialist to provide technical assistance to internal teams. You'll troubleshoot a wide range of IT issues and enhance operational efficiency while contributing to a collaborative environment.
Ideal candidates will have around 3 years of relevant experience and a degree in computer science. The position offers a competitive salary and a hybrid working model, allowing work from home three days a week.
Hybrid IT Helpdesk Specialist — First‑Line Support in Sheffield employer: SBS
Contact Detail:
SBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hybrid IT Helpdesk Specialist — First‑Line Support in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the fintech world and let them know you're on the hunt for a First Line IT Helpdesk Support role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on common IT troubleshooting scenarios. We all know that being able to demonstrate your problem-solving skills is key, so practice explaining how you'd tackle various tech issues clearly and confidently.
✨Tip Number 3
Don’t forget to showcase your soft skills! As a First Line Support Specialist, communication is just as important as technical know-how. Be ready to share examples of how you've worked collaboratively with teams to resolve issues and enhance efficiency.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like this one. Plus, it shows you're serious about joining our team and helps us get to know you better right from the start.
We think you need these skills to ace Hybrid IT Helpdesk Specialist — First‑Line Support in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support. We want to see how your skills align with the role, so don’t be shy about showcasing your troubleshooting expertise and any tech-savvy projects you've worked on.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the First Line IT Helpdesk Support Specialist role and how you can contribute to our collaborative environment. Keep it friendly and professional!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and enhance operational efficiency, so share those success stories!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get the best chance to join our awesome team at StudySmarter!
How to prepare for a job interview at SBS
✨Know Your Tech Inside Out
Make sure you brush up on common IT issues and troubleshooting techniques. Familiarise yourself with the tools and software that the company uses, as well as any relevant technologies in the fintech space. This will show your potential employer that you're not just knowledgeable but also genuinely interested in the role.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples of how you've resolved IT issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to work under pressure, which are crucial for a First Line Support role.
✨Emphasise Team Collaboration
Since the job involves working closely with internal teams, be ready to talk about your experience in collaborative environments. Share instances where you’ve successfully worked with others to solve problems or improve processes. This will highlight your ability to contribute positively to the team dynamic.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. Inquire about the team structure, the types of challenges they face, or how success is measured in the role. This shows that you’re engaged and serious about the position, plus it gives you valuable insights into the company culture.
