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- Tasks: Lead a dynamic customer support team to achieve service excellence and track performance metrics.
- Company: A leading tech firm in Sheffield with a focus on innovation and customer satisfaction.
- Benefits: Competitive salary, comprehensive benefits package, and hybrid work model.
- Why this job: Make a real impact by coaching a team and enhancing customer experiences.
- Qualifications: Strong communication skills and experience in team management and performance analysis.
- Other info: Permanent, full-time role with opportunities for professional growth.
The predicted salary is between 40000 - 50000 £ per year.
A leading tech firm in Sheffield is seeking a Customer Support Team Leader to manage and develop a squad focused on achieving customer service excellence. The role includes line management, KPI tracking, and statistical analysis of team performance.
Candidates must possess strong communication and stakeholder management skills. The position is permanent, full-time, and offers a salary range of £40,000-£50,000 plus a comprehensive benefits package. The role is hybrid, requiring attendance in the office two days a week.
Customer Support Team Lead - Data-Driven Coach (Hybrid) in Sheffield employer: SBS
Contact Detail:
SBS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Team Lead - Data-Driven Coach (Hybrid) in Sheffield
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to team management and customer service excellence. We want to show off our skills in KPI tracking and stakeholder management!
✨Tip Number 3
Showcase your data-driven mindset! Bring examples of how you've used statistical analysis to improve team performance in past roles. This will really resonate with the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Support Team Lead - Data-Driven Coach (Hybrid) in Sheffield
Some tips for your application 🫡
Show Off Your Leadership Skills: When writing your application, make sure to highlight your experience in managing teams. We want to see how you've led others to success and how you can bring that to our Customer Support Team.
Be Data-Driven: Since this role involves KPI tracking and statistical analysis, don’t shy away from showcasing your analytical skills. We love candidates who can back up their achievements with data, so include any relevant metrics or results you've achieved in previous roles.
Communicate Clearly: Strong communication is key for this position. Make sure your application is clear and concise. We appreciate a well-structured application that reflects your ability to communicate effectively with stakeholders.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at SBS
✨Know Your Numbers
Since the role involves KPI tracking and statistical analysis, make sure you brush up on relevant metrics. Be prepared to discuss how you've used data to drive team performance in previous roles.
✨Showcase Your Leadership Style
As a Customer Support Team Lead, your management style is crucial. Think about examples where you've successfully led a team, resolved conflicts, or motivated others. Share these stories to demonstrate your leadership skills.
✨Communicate Clearly
Strong communication is key for this position. Practice articulating your thoughts clearly and concisely. You might even want to prepare answers to common questions about stakeholder management to showcase your expertise.
✨Embrace the Hybrid Model
Since the role is hybrid, be ready to discuss how you manage remote teams effectively. Share any experiences you have with maintaining team cohesion and productivity while working both in-office and remotely.
