At a Glance
- Tasks: Build strong client relationships and ensure their success with our innovative products.
- Company: Join a dynamic team at SBS, where your impact matters.
- Benefits: Competitive salary, hybrid work model, and opportunities for growth.
- Other info: Exciting opportunity for recent graduates to gain hands-on experience.
- Why this job: Make a real difference in clients' lives while developing your career.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 45000 - 55000 £ per year.
Position Overview
This is more than a job. It’s a chance to build, grow, and make a real impact! Join our team as our new Client Relationship Manager! As a Client Relationship Manager at SBS, you will be at the forefront of our ISA product line client interactions, ensuring their success and satisfaction. You will work closely with our clients to understand their needs, provide exceptional service, and facilitate long‑term partnerships.
Location: London, Sheffield, or Bristol
Salary: 45k to 55k GBP
Work model: Hybrid
Responsibilities
- Improving the overall customer relationship, delivering reliable administrative support and customer service
- Responsible for understanding, monitoring and implementing the contractual terms and service level agreement.
- Acknowledging customers promptly and treating them in a courteous manner
- Maintaining a working knowledge of each client and their business
- Producing documentation after any client meetings, summarising any additional actions required, including follow-up calls
- Communicate and represent client goals, requirements, and interests internally with production and development teams
- Work closely with account managers to help drive the strategic success of clients
- Maintain control systems to ensure accurate representation of client health
- Manage each customer’s backlog, accurately set expectations and deliver to timelines
- Lead client account review meetings and ensure preparation for the meetings has been completed before the meeting
Qualifications
- Excellent interpersonal skills, able to communicate with a wide range of people
- Strong customer service ethic
- Work well in a team setting
- Reliable and ethical, respecting customers’ confidentiality
- Strong decision-making skills and the ability to take the lead
- Ability to manage risk
- Proactive, highly self-motivated, and organised
- Flexibility as there may be travel involved
- Comfortable approaching people
- Good numeracy skills
- Ability to understand complex technical concepts and explain these in simple terms
- One to two years’ experience in a customer-facing, or similar, role. We would also be interested in hearing from individuals with relevant University degrees who would like to start getting first‑hand experience in a customer/operational role.
Customer Success Manager in Sheffield employer: SBS
At SBS, we pride ourselves on being an excellent employer, offering a dynamic and inclusive work culture that fosters collaboration and innovation. Our Sheffield/London locations provide unique opportunities for professional growth in the rapidly evolving field of cloud cyber security, with access to ongoing training and development programmes. Join us to make a meaningful impact while enjoying a hybrid work model that promotes work-life balance and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at SBS. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like SBS before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to SBS:Your cover letter is your chance to shine! Tell us why you want to work at SBS specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at SBS!
How to prepare for a job interview at SBS
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
